Remote Holiday Experience Specialist

Future Group; Townsville City; Remote; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Comprehensive training and development

Remote work flexibility

Employee discounts

Flexible scheduling options

Mentorship-driven culture

Job summary

Future Group is seeking a Holiday Consultant to help families, couples, and groups plan memorable holidays year-round. You will provide personalized recommendations, coordinate bookings, and ensure a seamless travel planning experience from start to finish.

You will design customized holiday experiences that match each client’s preferences and goals, from family celebrations to seasonal getaways, creating trips clients will cherish for years to come.

Qualifications

• Excellent communication and client service skills.
• Experience in hospitality and/or sales is advantageous.
• Must be 18 years or older and authorized to work in Australia/US per role requirements.
• Complete required certifications and maintain agent registrations with vendors and suppliers.

Responsibilities

• Recommend customized holiday packages and itineraries.
• Arrange accommodations, tours, and seasonal excursions.
• Share destination insights and highlight local events or experiences.
• Maintain clear communication with clients before and during travel.
• Consult with clients to understand holiday vision and travel needs.
• Coordinate bookings, itineraries, and travel documentation.
• Stay up to date on seasonal events, promotions, and destinations.
• Provide ongoing support and clear communication throughout the planning process.
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and elevate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.

Skills

Strong communication

Interpersonal skills

Travel enthusiasm

Organized

Remote work comfortable

Client service

Time management

Sales experience

Hospitality experience

Vendor registrations

Job description

Future Group is seeking a Holiday Consultant to help families, couples, and groups plan memorable holidays year-round. You will provide personalized recommendations, coordinate bookings, and ensure a seamless travel planning experience from start to finish.

You will design customized holiday experiences that match each client’s preferences and goals, from family celebrations to seasonal getaways, creating trips clients will cherish for years to come.