Remote Holiday Planner & Travel Concierge

ServiceRocket; Gladstone Regional; A distancia; AUD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote flexibility

Exclusive travel perks

Professional development

Collaborative team culture

Descripción de la vacante

Scenic Voyages Travel invites applicants for a Holiday Consultant to help families, couples, and groups plan memorable holidays year-round. You’ll provide personalized recommendations, coordinate bookings, and ensure every trip is seamless from start to finish.

Responsibilities include recommending customized holiday packages, arranging accommodations, tours, and seasonal excursions, sharing destination insights, and maintaining clear client communication throughout the planning process.

Formación

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• Enthusiasm for travel and helping others design memorable journeys.

Responsabilidades

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Conocimientos

Strong written and verbal comms

Customer service experience

Attention to detail

Tech-savvy

Descripción del empleo

Scenic Voyages Travel invites applicants for a Holiday Consultant to help families, couples, and groups plan memorable holidays year-round. You’ll provide personalized recommendations, coordinate bookings, and ensure every trip is seamless from start to finish.

Responsibilities include recommending customized holiday packages, arranging accommodations, tours, and seasonal excursions, sharing destination insights, and maintaining clear client communication throughout the planning process.