Remote Help Article Navigator

Hrstalentsolutions; Canberra; Remote; AUD 63,000 - 66,000; Full time

Job summary

Hrstalentsolutions is seeking a Help Article Navigation Assistant to join our remote team. You will read customer questions, locate the most relevant help articles, verify currency, and send direct links with brief explanations. This full-time role is based in Australia, offering a competitive salary and remote-friendly arrangements.

You will be trained to follow our established handoff and escalation processes, ensuring accurate guidance and a smooth customer experience.

Qualifications

• Clear written communication and ability to interpret customer questions.
• Attention to detail when verifying article applicability and currency.
• Comfort with remote collaboration and following defined processes.

Responsibilities

• Read incoming customer questions and identify the key issue.
• Search approved help pages to locate the most relevant article.
• Ensure the article is current and actually addresses the question.
• Send the appropriate link with a brief, helpful explanation.
• Note when no available article covers the question and escalate as needed.

Job description

Hrstalentsolutions is seeking a Help Article Navigation Assistant to join our remote team. You will read customer questions, locate the most relevant help articles, verify currency, and send direct links with brief explanations. This full-time role is based in Australia, offering a competitive salary and remote-friendly arrangements.

You will be trained to follow our established handoff and escalation processes, ensuring accurate guidance and a smooth customer experience.