Remote Guest Experience Specialist - Planning & Bookings

Alegria Travel Services; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work environment

Onboarding and training

Online systems access

Job summary

Alegria Travel Services is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. You will ensure a positive experience through clear communication and dependable follow-up, serving clients remotely from Australia.

This role emphasizes friendly, professional service and attention to detail. The position includes comprehensive onboarding and access to online systems, with a focus on coordinating accommodations,

Qualifications

• Excellent communication and interpersonal abilities.
• Strong customer-service mindset and problem-solving.
• Excellent organization and attention to detail.
• Able to research information online to assist clients.
• Experience in customer service or hospitality is helpful but not required.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain organized client information and records.
• Follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Communication

Interpersonal

Customer service

Organizational

Online research

Job description

Alegria Travel Services is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. You will ensure a positive experience through clear communication and dependable follow-up, serving clients remotely from Australia.

This role emphasizes friendly, professional service and attention to detail. The position includes comprehensive onboarding and access to online systems, with a focus on coordinating accommodations,