Remote Desktop Support Technician

DXC Technology; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

DXC Technology is expanding its Remote Services team in Adelaide and seeking multiple Remote Desktop Support Technicians to join our on-site operations. You will support major government clients and deliver high-quality remote desktop help in a fast-paced MSP environment.

Ideal candidates have Level 1/2 IT support experience, familiarity with Windows OS, and strong documentation and communication skills. You will work with ServiceNow and other remote tools while ensuring SLA compliance.

Qualifications

• Proven experience in Level 1/2 IT support, preferably in an MSP or enterprise environment.
• Familiarity with basic hardware, Windows OS, and remote troubleshooting tools.
• Strong attention to detail and accuracy in documentation.
• Excellent verbal and written communication skills.
• A customer-first mindset with a professional and courteous approach.

Responsibilities

• Provide remote desktop support to end users, including executive-level staff, using remote access tools.
• Deliver high-quality IT support to resolve incidents and fulfill service requests.
• Priorities and manage new support tickets and existing work orders efficiently.
• Accurately document service details, time logs, and job notes in the ticketing system.
• Meet service level agreements (SLAs) and task-specific timeframes.

Skills

Level 1/2 IT support

MSP/enterprise experience

Customer-focused mindset

Accurate documentation

Verbal and written communication

Time management

Team collaboration

Background checks pass

Tools

ServiceNow

Job description

About the Role

We are expanding our Remote Services team and are seeking multiple Remote Desktop Support Technicians to join our Adelaide-based operations. You will be supporting major government clients, delivering high-quality remote desktop support in a fast-paced, enterprise Managed Services Provider (MSP) environment.

Key Responsibilities

Do you believe that you can:

• Provide remote desktop support to end users, including executive-level staff, using remote access tools.


• Deliver high-quality IT support to resolve incidents and fulfill service requests.


• Priorities and manage new support tickets and existing work orders efficiently.


• Accurately document service details, time logs, and job notes in the ticketing system.


• Meet service level agreements (SLAs) and task-specific timeframes.

Skills & Experience Required

You’ll thrive in this role if you have:

• Proven experience in Level 1/2 IT support, preferably in an MSP or enterprise environment.


• Familiarity with basic hardware, Windows OS, and remote troubleshooting tools.


• Strong attention to detail and accuracy in documentation.


• Excellent verbal and written communication skills.


• A customer-first mindset with a professional and courteous approach.


• Ability to multitask and work under pressure in a deadline-driven environment.


• Strong time management and organisational skills.


• A collaborative team spirit and a proactive attitude.


• Ability to pass background checks including National Police Check and employment screening.


• Familiarity with ITSM ticketing systems such as ServiceNow

You Might Be the Right Fit If You Are:

• An eager learner excited to grow your technical skills and work with the latest technologies.


• A fantastic communicator who follows through and ensures customer satisfaction.


• Someone who thrives in a dynamic, challenging, and rewarding environment.

Why Join Us?

• Be part of a supportive and growing team.


• Work with a major government client on meaningful projects.


• Career development and training opportunities.


• A culture that values innovation, collaboration, and customer excellence.

Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today\'s rapidly changing technologies.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.