Customer Experience & Information Officer

Department Of Energy, Mines, Industry Regulation And Safety; Albany; On-site; AUD 65,000 - 75,000; Full time

Job summary

Department Of Energy, Mines, Industry Regulation And Safety in Albany is seeking a Customer Contact Officer to deliver frontline information and exceptional service to individuals and businesses. This permanent appointment will place you in a supportive team focused on accurate guidance and responsive assistance.

You will use your customer service experience and knowledge of policies to assess needs and provide clear, consistent information, while recording inquiries and contributing to

Responsibilities

• Provide frontline customer centric service and information to Department customers.
• Identify and assess customer circumstances and provide relevant information in a timely manner.

Job description

Department Of Energy, Mines, Industry Regulation And Safety in Albany is seeking a Customer Contact Officer to deliver frontline information and exceptional service to individuals and businesses. This permanent appointment will place you in a supportive team focused on accurate guidance and responsive assistance.

You will use your customer service experience and knowledge of policies to assess needs and provide clear, consistent information, while recording inquiries and contributing to