Remote Cruise Planner — Turn Wanderlust into Booked Voyages

Elite Escapes; Canberra; Remote; AUD 65,000 - 90,000; Full time

Job summary

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to transform client inquiries into booked cruises from anywhere. You will match travelers with ships, itineraries, cabins, and onboard experiences, supporting couples, families, groups, and special occasions.

The ideal candidate has a passion for travel and strong consultative sales skills, with excellent communication. Training will cover cruise lines, booking platforms, and AI tools, with flexible scheduling and remote

Qualifications

• Interest in cruises, oceans travel, expedition voyages or helping people explore the world by sea.
• Travel-industry, sales, hospitality or booking experience is preferred—but not required. Zero experience is welcome.
• Excellent written and verbal communication skills, with the confidence to guide clients toward a decision.
• Strong organization skills and comfort managing multiple quotes, reservations, follow-ups, and client details.
• Comfort with technology, online booking platforms, CRM systems, and AI tools—we will train you on the rest.

Responsibilities

• Connect with clients to understand preferred destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend the right cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons based on each traveler’s needs.
• Turn inquiries into confirmed cruise vacations through email, chat, and phone with energy, accuracy, and a client-first approach.
• Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism and care.
• Resolve concerns quickly and confidently, helping clients feel supported from quote to embarkation and beyond.
• Share valuable cruise insights—best sailings for families, romantic itineraries, and limited-time promotions.
• Build post-booking relationships that encourage repeat sailings, referrals, reviews, and long-term client loyalty.

Job description

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to transform client inquiries into booked cruises from anywhere. You will match travelers with ships, itineraries, cabins, and onboard experiences, supporting couples, families, groups, and special occasions.

The ideal candidate has a passion for travel and strong consultative sales skills, with excellent communication. Training will cover cruise lines, booking platforms, and AI tools, with flexible scheduling and remote