Remote Corporate Travel Consultant (Gds Pro)

American Express Global Business Travel; Australia; À distance; AUD 128 000 - 185 000; Plein temps

Avantages offerts par ce poste

Remote flexibility

Travel discounts

Mentorship

Training programs

Career growth

Bonuses

Résumé du poste

Travel Associates is seeking a Remote Travel Consultant to handle diverse client inquiries, bookings, and itinerary planning from anywhere. You will provide expert travel advice, manage reservations, and maintain strong client relationships through proactive communication.

The role emphasizes high-quality customer service, familiarity with travel tools, and ongoing professional development. Flexible scheduling and industry perks are offered to support work-life balance.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• Tech-savvy and quick to adapt to new systems and booking tools.

Responsabilités

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Assist clients with questions and travel updates.
• Provide destination insights and requirements.
• Confirm itineraries and travel details.
• Offer proactive communication and support.
• Plan and customize travel itineraries including airline, car rental, cruises, resorts, hotels, amusement parks, concert and sporting event tickets, and other tours & activities.
• Provide travel advice and recommendations.
• Handle bookings and reservations.
• Manage customer relationships.
• Stay updated on travel trends.
• Process payments on behalf of your clients to secure reservations.
• Maintain relationships with industry specific vendors and suppliers.
• Attend ongoing trainings to maintain and increase knowledge within the industry.
• Provide superior customer service to clients.
• Provide details to clients regarding any required travel documents such as passports or visas.
• Guide clients through destination selection and trip planning.
• Develop and publish travel-related content across platforms.
• Educate audiences about travel opportunities and promotions.
• Support booking processes and post-travel follow-ups.
• Implement marketing strategies to attract and retain clients.

Connaissances

Strong communication

Customer service

Attention to detail

Tech-savvy

Travel industry experience

Outils

Booking tools

Description du poste

Job Title

Remote Travel Consultant

Location

Remote

Contract Type

Full-time, Part-time (Type:part time,full time)

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Assist clients with questions and travel updates.
• Provide destination insights and requirements.
• Confirm itineraries and travel details.
• Offer proactive communication and support.
• Plan and customize travel itineraries including airline, car rental, cruises, resorts, hotels, amusement parks, concert and sporting event tickets, and other tours & activities.
• Provide travel advice and recommendations.
• Handle bookings and reservations.
• Manage customer relationships.
• Stay updated on travel trends.
• Process payments on behalf of your clients to secure reservations.
• Maintain relationships with industry specific vendors and suppliers.
• Attend ongoing trainings to maintain and increase knowledge within the industry.
• Provide superior customer service to clients.
• Provide details to clients regarding any required travel documents such as passports or visas.
• Guide clients through destination selection and trip planning.
• Develop and publish travel-related content across platforms.
• Educate audiences about travel opportunities and promotions.
• Support booking processes and post-travel follow-ups.
• Implement marketing strategies to attract and retain clients.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.
• Guaranteed Earnings for your first six months – providing financial security whilst you establish your own database of curated clientele.
• Uncapped Earnings with a base wage + commissions – currently annual average earnings of $110,000 OTE including super across the brand.
• Luxury travel industry perks – there's no better way to recommend premium product than by having experienced it first-hand. Get ready to be invited to try premium air, cruise and land product for yourself. In this calendar year alone 40% of staff have taken an educational trip.
• Quality time with clients – as a Travel Associates consultant we don’t service a queue, we meet with our clients at a mutually agreed time in exquisitely designed business locations. We learn about them and form lasting connections to create a travel partnership that is ongoing and repeated.
• Autonomy, freedom and flexibility – you know how you work best and what it takes to be a success. As a Travel Advisor for Travel Associates, you run your day and your client relationships to suit your own unique style.
• Surround yourself with the best in the business – our people are at the top end of the industry. They have admirable knowledge and a comprehensive repertoire of skill, with staff retention at 96% and an average tenure of 15 years in industry.
• Travel Discounts – as a part of Flight Centre Travel Group, travel consultants are extended travel discounts including for family & friends.
• Reward & Recognition – sales incentives, and out of this world global recognition holidays.
• Remote work with schedule autonomy.
• Travel incentives, bonuses and industry perks.
• Advanced training in sales, branding and marketing.
• Mentorship and leadership development.
• Long-term career growth opportunities.
• Exclusive Software Access: our state-of-the-art booking engine outperforms top sites like Hotels.com, Expedia, and Booking.com, saving your clients hundreds of dollars per night.
• Flexible Hours: create your own schedule and work whenever it suits you. You're the boss!
• Creating a thriving environment that brings repeat business
• Community- Have the knowledge of peers and Supplier Development Managers to stay at the top.
• Free Travel Opportunities: earn free trips for both business and pleasure as you grow your business.
• Receive personalized job recommendations.
• Receive discounts and travel perks.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.
• Digital communication and persuasion skills.
• Experience with content creation and online engagement.
• Ability to manage multiple clients and campaigns.
• Passion for travel, marketing, and personal development.
• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.
• Must be 18 years of age and be authorized to work in the US.
• Credentials, E & O Insurance (Required by law), Licensing, and Certifications.
• Complete required Certification program in a timely manner.
• Complete and maintain agent registrations with vendors and suppliers.
• Laptop, Computer, or Smart Phone with reliable internet access is required.
• Ability to manage your time effectively and stay organized.
• Personal travel experience is an advantage, but not a requirement.
• Previous experience in hospitality and/or sales is an advantage, but not a requirement.
• Must be authorized to work in the US and reside in LATAM, USA, UK or Australia. Candidates not authorized from India, Africa, or Canada will not be considered.
• Receive discounts and travel perks.
• Participate in FAM Trips available only to licensed agents.
• Free ongoing vendor and company trainings.
• Options to specialize in specific destinations and/or niches within the travel industry.
• Receive personalized job recommendations.

Company Description

Sawmill D&C LLC prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Alma Aventurera prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

HJB Travels Agency USA is proudly based in Massachusetts; we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in the Australia, ensuring you’re fully equipped to succeed regardless of location.

Scenic Voyages Travel is on the lookout for a Remote Travel Agent/Advisor to enhance our dedicated team. We pride ourselves on creating a professional, supportive, and collaborative environment, where you can grow, build lasting relationships, and continuously learn.

Travel Associates is one of a kind - Australia's leading luxury travel agency, certified great place to work, known for delivering the best client service in the industry. Our success has been driven by innovation, adaptability, and an unwavering commitment to excellence.