Remote Claims Advisor: Return-To-Work Specialist

Eml; Tweed Heads; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

EML in Tweed Heads is seeking a Claims Advisor to support injured workers through the claim lifecycle. You will handle inbound and outbound calls, assist with documentation, and coordinate with stakeholders to enable timely services.

Based in our Tweed Heads office with flexible work-from-home options, you will engage empathetically, manage case details across multiple systems, and contribute to cost-effective outcomes. Proficiency with MS Office is expected.

Qualifications

• Handle claims documentation and data entry.
• Communicate with injured workers and stakeholders.
• Knowledge of claims processes and compliance.

Responsibilities

• Answer inbound/outbound calls from injured workers.
• Support the claim lifecycle from start to resolution.
• Coordinate with stakeholders to enable timely services.
• Maintain accurate case details across multiple systems.

Skills

Empathy

Communication

MS Office

Tools

MS Office

Job description

EML in Tweed Heads is seeking a Claims Advisor to support injured workers through the claim lifecycle. You will handle inbound and outbound calls, assist with documentation, and coordinate with stakeholders to enable timely services and a sustainable return to work.

Based in our Tweed Heads office with flexible work-from-home options, you will engage empathetically, manage case details across multiple systems, and contribute to cost-effective outcomes. Proficiency with MS Office is expected.