Remote Booking Coordinator | Customer Experience

Department Of Education, Western Australia; Western Australia; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training Available

Ongoing Support

Hybrid work from home arrangement

Job summary

Fugro seeks a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organization and precise information handling.

You will respond to inquiries, gather needs, research options, and coordinate details, providing confirmations and updates. This remote role offers training and ongoing support to develop booking skills.

Qualifications

• Tertiary degree in IT, Engineering or similar field with networking fundamentals knowledge.
• Experience with L2 IT/OT support and service delivery preferred.
• Willingness to travel to sites.
• Strong communication with stakeholders.

Responsibilities

• Respond to booking inquiries and gather customer needs.
• Research available options and coordinate booking details.
• Verify customer and reservation information.
• Provide confirmations and inform customers of changes.
• Maintain accurate booking records and follow up on missing information.
• Communicate with providers as needed and support the booking process.

Skills

Strong communication

Excellent organization

Attention to detail

Customer-focused

Researching online

Basic computer skills

Learning booking systems

Time management

Reliable and self-motivated

Booking/customer service exp helpful

Education

Tertiary degree in IT/Engineering

Job description

Fugro seeks a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The role emphasizes organization and precise information handling.

You will respond to inquiries, gather needs, research options, and coordinate details, providing confirmations and updates. This remote role offers training and ongoing support to develop booking skills.