Remote Admin Lead & Training Specialist

Private Advertiser; City of Brisbane; Remote; AUD 90,000 - 130,000; Full time

Job summary

Private Advertiser in Australia is seeking a senior, hands-on admin leader to guide the admin team, train staff, and resolve day-to-day issues before escalation. You will be a key point of contact for admin questions and oversee onboarding for new admin and clinicians.

This remote, full-time role requires practical coaching, performance reviews, and a proactive approach to continuous improvement. Experience in healthcare or customer service and the ability to adapt to fast-changing systems are

Qualifications

• Experience leading admin/customer service teams.
• Ability to onboard new staff to independence.
• Strong judgement for escalation decisions.

Responsibilities

• Help lead and support the day-to-day admin team
• Be a first point of contact for admin questions
• Coordinate onboarding and administrative training for new admin & clinicians
• Train staff on SOPs, systems and internal processes
• Handle initial patient complaints and escalations
• Review staff performance and identify training gaps
• Provide coaching and roleplays to improve patient communication and service
• Keep training resources and SOPs up to date
• Balance hands-on work with leadership and escalation

Skills

Team leadership

Training & onboarding

Problem solving

Customer service focus

Communication

Tools

ChatGPT

Job description

Private Advertiser in Australia is seeking a senior, hands-on admin leader to guide the admin team, train staff, and resolve day-to-day issues before escalation. You will be a key point of contact for admin questions and oversee onboarding for new admin and clinicians.

This remote, full-time role requires practical coaching, performance reviews, and a proactive approach to continuous improvement. Experience in healthcare or customer service and the ability to adapt to fast-changing systems are