Remote Account Manager: Client Success & Renewals

License & Scale; Australia; Remote; AUD 45,000 - 112,000; Full time

Job summary

License & Scale is hiring for a client success role in Australia. You will own a portfolio of clients from start to finish, ensuring onboarding is effective and ongoing check-ins keep goals on track.

You will spot risks early, drive renewals and retention, and identify upsell opportunities while coordinating with sales, delivery, and operations to resolve issues quickly. English proficiency and CRM experience are essential.

Qualifications

• 1+ years in client success, account management, or customer support (agency/coaching/SaaS experience is a big plus)
• Excellent written and spoken English
• Self-starter — you own your book of clients without being micromanaged
• Comfortable in a CRM (Close, GHL, or similar) and moving fast in a remote team
• You read a health score and act on it — not just report it

Responsibilities

• Own a portfolio of clients — you’re their go-to person from start to finish
• Lead onboarding with strong kickoff and regular check-ins to keep goals on track
• Spot risk early and fix issues before cancellation
• Drive retention and renewals, flag upsell/referral opportunities
• Coordinate with sales, delivery, and ops to resolve client issues quickly

Skills

Client portfolio management

English proficiency

Self-motivation

CRM proficiency

Health score analysis

Tools

Close CRM

GHL CRM

CRM

Job description

License & Scale is hiring for a client success role in Australia. You will own a portfolio of clients from start to finish, ensuring onboarding is effective and ongoing check-ins keep goals on track.

You will spot risks early, drive renewals and retention, and identify upsell opportunities while coordinating with sales, delivery, and operations to resolve issues quickly. English proficiency and CRM experience are essential.