Technical Sales Support Rep

relx; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health plan discount

Life insurance

Extra leave

Employee assistance

Flexible hours

Job summary

LexisNexis is seeking a Technical Sales Support Representative for a 6-month fixed-term contract in Melbourne. You will engage with corporate clients, law firms, universities and government departments to deliver training and implement practical solutions.

Reporting to the Head of Customer Success, you will identify sales opportunities, build strong relationships with stakeholders, and drive product usage while ensuring high-quality learning experiences.

Qualifications

• Law degree or strong understanding of the legal landscape.
• Experience in customer success or relationship management.
• Experience delivering training, including via eLearning platforms.
• Ability to identify opportunities and build stakeholder relationships.
• Excellent communication and presentation skills.

Responsibilities

• Deliver a minimum of 40 training hours per month with records.
• Plan learning activities to cover the client base and reduce cancellations.
• Identify opportunities for new sales to meet client needs.
• Enhance clients' knowledge of products and drive usage.
• Build relationships with users and key stakeholders.
• Define client learning needs and implement training solutions.

Skills

Legal landscape

Training delivery

Customer success

Presentation skills

Communication

Relationship building

Opportunity discovery

Education

Law degree

Tools

eLearning platforms

Job description

Technical Sales Support Representative

FIXED TERM - 6 Month Contract

Strong understanding of Australian Legal landscape

Demonstrated customer success background with training delivery skills

About the Business

LexisNexis is a global organisation that provides world-class content and leading-edge technology and software tools. Our objective is to enable customers to quickly find the answers they are searching for and to advance the rule of law.

About the Team

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

About the Role

At LexisNexis, as a Technical Sales Support Representative , you will engage with clients to deliver training and implement effective solutions. These clients include corporate, law firms, barristers, universities and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for driving engagement with customers under your responsibility.

Reporting to our Head of Customer Success, this is a permanent full-time opportunity to be based in Melbourne

Responsibilities

• Delivering a minimum of 40 training hours per month and maintain accurate records
• Planning learning activities to cover the client base and minimize cancellations
• Identifying opportunities for new sales to fulfill client needs
• Enhancing clients' knowledge of our products and drive usage
• Building effective relationships with individual users and key stakeholders
• Defining client learning needs and plan and implement effective training solutions

Requirements

• Law degree or possess good understanding of Legal landscape. Open to Law graduates who are seeking alternative career.
• Experience in customer success or customer relationship preferably within Legal industry
• Experience in training delivery and using platforms like eLearning
• Identify opportunities while building solid relationships with customers and stakeholders
• Possess exceptional communication and presentation skills
• Understand Boolean and free text search principles
• Be authorized to legally work in Australia
• Liaise with a range of management and staff levels, particularly with Sales departments

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Discounted Health plan rate and Optical Assistance
• Life assurance and income protection
• Option to buy additional Annual Leave days
• Employee Assistance Program
• Flexible working arrangementsBenefits for you and your family
• Access to learning and development resources

Your recruiter will advise you on the full benefits package for your location

To learn more about opportunities with LexisNexis or RELX Global, join us here: https://www.lexisnexis.com.au/en

Join us - RELX - Information-based analytics and decision tools

https://youtu.be/9e95IMoKSXw

Thank you for your interest.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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