Relationship Manager, Premier Banking - Melbourne

cba; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Job summary

Commonwealth Bank of Australia (CommBank) Premier Banking seeks a Premier Relationship Manager to manage and grow a portfolio of high net worth customers across Australia. You will own the relationship end to end, delivering holistic banking solutions from lending to deposits and investments.

You will build trusted relationships, identify opportunities, collaborate with specialist teams, and maintain regular contact to deepen the relationship and drive growth while delivering exceptional

Job description

About the Business

Retail Banking Services (RBS) is the public face of CommBank, supporting millions of personal and small business customers across Australia.We combine the strength and scale of Australia's leading bank with market-leading products, technology and specialist expertise to help our customers achieve their financial goals.

About Premier Banking

Premier Banking supports customers with more sophisticated financial needs through a dedicated relationship management model.Our team work with high net worth customers across Australia, building a deep understanding of their goals and supporting them across their broader banking needs - from home and investment lending through to deposits, everyday banking and connections to specialist expertise across CommBank.It's a relationship-led proposition built around knowing your customers, taking ownership of their experience and helping them make the most of their financial position over time.

Do work that matters

As a Premier Relationship Manager, you'll manage and grow a portfolio of high net worth customers, developing trusted relationships and delivering a genuinely holistic banking experience.You'll spend time understanding what matters to each customer, identifying opportunities across their complete banking relationship and bringing together the right solutions and expertise from across CommBank.You'll have ownership of the relationship from end to end - maintaining regular contact, completing quality financial health checks, supporting complex lending needs, growing and retaining deposits, and identifying opportunities to deepen the relationship.You'll also build strong referral networks across CommBank and externally, helping attract new customers to Premier Banking while creating an exceptional experience for your existing portfolio.

What you'll do

• Build trusted, long-term relationships with high net worth customers by developing a strong understanding of their financial position, priorities and goals.
• Manage customers holistically across lending, deposits, everyday banking and broader financial needs.
• Deliver quality financial health checks and use customer and portfolio insights to identify relevant opportunities.
• Structure and support complex home and investment lending solutions, maintaining ownership throughout the customer journey.
• Grow and retain customer deposits while helping customers make informed decisions about how they manage their overall banking relationship.
• Proactively manage your portfolio through meaningful, regular customer contact rather than waiting for a banking need to arise.
• Develop new-to-bank and new-to-Premier relationships through referrals, existing CommBank networks and external relationships.
• Partner closely with Associates and specialist teams across areas including business banking, investments, financial advice and protection to connect customers with the right expertise.
• Take ownership of customer needs and follow through on commitments, creating a seamless experience across CommBank.
• Stay curious about your customers, portfolio and market, continually looking for better ways to create value for customers and grow the business.

We're interested in hearing from people who have

• At least 2 years' experience in complex mortgage lending.
• Strong experience building and managing customer relationships within banking, financial services or a similar environment.
• Experience working across a diversified range of products and customer needs, rather than focusing solely on lending.
• Commercial capability and confidence identifying opportunities to grow and deepen customer relationships.
• A strong customer mindset and a track record of delivering high-quality, personalised service.
• The ability to take ownership, work autonomously and follow customer needs through from start to finish.
• Strong collaboration skills and the ability to build productive relationships with colleagues, referral partners and specialists.
• The curiosity to understand what sits behind a customer's immediate request and identify what else they may need.
• The ability to perform in a fast-paced, portfolio-based environment while maintaining a high standard of customer experience.
• Certificate IV accreditation in lending or equivalent (preferred).
• Relevant accreditation across deposit products and general insurance (preferred).

Why Premier Banking at CommBank?

Premier Banking gives you the opportunity to build a broader banking career - one centred on relationships rather than individual transactions.You'll be supported by Associates, experienced leaders and specialist teams across CommBank, with access to the scale, capability and customer proposition of Australia's leading bank.We continue to invest in the technology and tools available to our bankers, giving you greater visibility across your portfolio and helping you manage customer relationships more effectively.You'll also have a clear performance framework, strong development op