Regulatory Support Officer

Inner West Council; Sydney; On-site; AUD 70,000 - 84,000; Full time

Benefits offered by this job

Gym membership from $18.65/week

Flexible work arrangement options

Job summary

Inner West Council is seeking a Regulatory Support Officer to assist the Parking & Ranger Services team. The role involves providing essential administrative support, handling investigations, compliance tasks, and customer inquiries to ensure efficient regulatory services for Sydney’s diverse community.

Salary range is $70,204.68–$83,543.20 plus 12% superannuation. Flexible work arrangements and gym membership are among offered benefits.

Qualifications

• High level computer literacy across Microsoft Word and Excel with ability to update registers and corporate systems.
• Ability to draft letters, reports and promotional materials in clear, concise English.
• Experience providing high level administrative support for regulatory investigations and audits.
• Ability to manage invoicing, debt collection, and system updates for service unit fees and charges.

Responsibilities

• Provide critical support to Parking & Ranger Services units to deliver regulatory services efficiently.
• Assist investigations, compliance activities, and customer enquiries.
• Support record management and administrative processes.
• Contribute to service delivery outcomes that benefit the community.

Skills

Computer literacy (MS Word & Excel)

Draft letters and reports

Regulatory investigations support

Invoicing & payment processes

Tools

Microsoft Office Suite

Job description

16h ago , from Leichhardt Municipal Council

Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values of Integrity,Respect,Innovation,CompassionandCollaborationare at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge.We offer a variety of flexible work arrangement options(e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great valuegym membership from $18.65/week giving access to a vast network of gyms in Sydney.

About the role

Looking for a role where your organisational skills, customer focus and attention to details can make a real difference?

Join Council’s Regulatory Service team and play a key role in supporting essential services that help protect ad enhance one of Sydney’s most diverse and dynamic communities.

As a Regulatory Support Officer, you’ll provide critical support to Council’s Parking & Rangers service units, helping ensure regulatory services are delivered efficiently, professional y and in the public interest. You’ll work across a broad range of functions, supporting investigations, compliance activities, customer enquiries, record management, administrative processes and service delivery outcomes that directly impact the community.

This is an excellent opportunity for someone who enjoys variety, thrives in a fast-paced environment and wants to broaden their experience within local government and regulatory services. No two days are the same, with opportunities to work across a wide range of regulatory functions while building valuable skill and knowledge.

$70,204.68 - $83,543.20 + 12% Superannuation

Some of the required skills, experience and qualifications

• High level computer literacy and knowledge – All Microsoft Software, including but not limited to Microsoft Word (all word processing functions), Excel Spreadsheets, with the ability to update custom registers, data bases and Corporate Systems.
• A demonstrated ability to draft letters, reports, promotional materials, and other documents that are logical, concise, grammatically correct and in plain English. The ability to manage and execute large mail merges.
• Demonstrated knowledge, skills and experience in order to provide high level administrative support to service units undertaking regulatory investigations and audits
• Ability to undertake tasks associated with invoicing, debt collection, overpayments, purchase requisitions, audits for funds incorrectly allocated and system updates for amended fees and charges for the service unit

Enquiries

Michael Davies, Parking and Ranger Services Manager on 02 9392 5***

Closing Date

Sunday 22 November 2026, 11:30PM

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit theDepartment of Home Affairswebsite.

Inner West Council is proud to be an inclusive and equitable employer

We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.

This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We’re also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.