Digital Experience Manager

Inner West Council; Sydney; Ibrido; AUD 155.000 - 175.000; Tempo pieno

Vantaggi offerti da questo lavoro

Gym membership from $18.65/week

Flexible work arrangement options

Descrizione del lavoro

Inner West Council is seeking a senior leader to shape the future of digital experiences across the Council. You will drive innovative strategies and initiatives that enhance how staff and the community connect, engage and access services online.

You will champion user-centred design, digital innovation and accessibility, creating seamless experiences that build capability and strengthen engagement. Please read the Position Description to familiarise yourself with all the requirements and

Competenze

• Proven experience leading digital service transformation or customer experience initiatives.
• Strong ability to gather and apply digital user insights.
• Excellent verbal and written communication with diverse stakeholders.
• Experience leading large-scale change initiatives and digital projects.

Mansioni

• Shape the future of digital experiences across Council and drive strategies that enhance online services.
• Champion user-centred design, digital innovation and accessibility.
• Collaborate across Council to deliver seamless experiences and meaningful outcomes for the community.

Conoscenze

Digital leadership

Stakeholder management

Analytical skills

Change management

Communication

Confidentiality and judgement

Formazione

Tertiary qualifications in digital experience/IT/business management

Descrizione del lavoro

Inner West Council (IWC) is among Sydney's larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.

The community is at the heart of IWC, and our values of Integrity, Respect, Innovation, Compassion and Collaboration are at the centre of everything that we do.

We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value gym membership from $18.65/week giving access to a vast network of gyms in Sydney.

About the role

Shape the future of digital experiences at Inner West Council. As a key leader, you will drive innovative strategies, programs and initiatives that enhance how our staff and community connect, engage and access services online. Working collaboratively across Council, you will champion user-centred design, digital innovation and accessibility, creating seamless experiences that build capability, strengthen engagement and deliver meaningful outcomes for our community.

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.

Remuneration

$155,168.00 - $174,643.04 p.a. + 12% Superannuation

Some of the required skills, experience and qualifications

• Tertiary qualifications in digital experience, information technology, business management, or equivalent relevant experience
• Demonstrated experience leading digital service transformation or customer experience improvement initiatives along with commitment to continuous learning, equal employment opportunity, risk management, workplace health and safety, and ethical practice
• Strong business analytical skills with experience in gathering, interpreting and applying digital user insights along with interpersonal and negotiation skills, with a commitment to quality and service excellence
• Proven experience leading large-scale change initiatives and digital projects
• Excellent verbal and written communication skills, with the ability to influence and engage diverse stakeholders
• Proven ability to maintain confidentiality and exercise sound judgement

Enquiries

Darren Morris, Chief Digital Information Officer on 9392 5730

Closing Date

Sunday 15 November 2026, 11:30PM

Eligibility for employment/Pre employment Checks

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver's Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the Department of Home Affairs website.

Inner West Council is proud to be an inclusive and equitable employer

We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.

This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We're also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.

Reasonable Adjustment Assistance

IWC are intent on respecting the rights and improving opportunities for people with disability. Should you require adjustments or support for your application and throughout the recruitment process and beyond, please Click here for more information on reasonable adjustments.

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