Regulatory Campaigns Analyst: Data-Driven Compliance

ING Australia; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

An additional Rest Day to support your

An IMPACT day to volunteer on approved

Job summary

ING Australia seeks a Campaign & Regulatory Communications Analyst to ensure regulatory accuracy and clear customer communications across email, SMS, mobile, digital and direct mail channels. You will manage end-to-end regulatory journeys (KYC, TDCDD) and use data to drive improvements in engagement and outcomes.

You will partner with Risk, Compliance, Product and Operations to meet controls, leverage automation, and continuously enhance delivery frameworks while maintaining high attention to

Qualifications

• Proven experience in customer communications, campaign delivery, marketing automation, or regulatory/KYC environments.
• Exceptional SQL capability and hands‑on experience building campaigns in Unica (essential).
• Analytical mindset with the ability to validate data, solve problems and translate complexity into clear customer outcomes.
• High attention to detail, strong risk awareness and experience working within structured governance and quality frameworks.
• Effective stakeholder management and communication skills, with a proactive approach to continuous improvement and automation.

Responsibilities

• Deliver and optimise customer communications across email, SMS, mobile, digital and direct mail channels, with a focus on regulatory and compliance obligations.
• Manage end-to-end KYC, TDCDD, remediation and other regulatory communication journeys, ensuring accuracy, timeliness and customer clarity.
• Use data and insights to improve communication effectiveness, customer outcomes and engagement.
• Partner with Risk, Compliance, Product and Operations teams to ensure communications meet regulatory requirements and internal controls.
• Identify opportunities to automate, streamline and continuously improve communication processes and delivery frameworks.

Skills

SQL

Unica

Regulatory knowledge

Campaign delivery

Data analysis

Tools

Unica

Job description

ING Australia seeks a Campaign & Regulatory Communications Analyst to ensure regulatory accuracy and clear customer communications across email, SMS, mobile, digital and direct mail channels. You will manage end-to-end regulatory journeys (KYC, TDCDD) and use data to drive improvements in engagement and outcomes.

You will partner with Risk, Compliance, Product and Operations to meet controls, leverage automation, and continuously enhance delivery frameworks while maintaining high attention to