Registry Officer | Full-time Temporary

Australian Capital Territory; Canberra; On-site; AUD 65,000 - 85,000; Full time

Job summary

ACT Courts and Tribunal invites expressions of interest for a six-month opportunity in the Registry Surge Team. The role supports Registry Operations, helping manage peaks in workload, service demands and priorities.

We seek an adaptable, customer‑focused person who thrives in a fast-paced environment, working across multiple registry functions to gain court and tribunal experience and contribute to frontline service delivery.

Qualifications

• Ability to quickly acquire knowledge of ACTCT Registry Operations functions.
• Ability to analyse client needs, develop, review and promote client services.
• Communicate effectively and handle confidential material with discretion and sensitivity.
• Ability to develop and maintain effective relationships with stakeholders.
• Ability to work independently and within various teams to achieve results, whilst demonstrating flexibility and adaptability.
• Ability to manage tight deadlines while maintaining a very high level of accuracy and attention to detail.
• Proficiency with Integrated Courts Management System and other IT systems; stay current with changes.

Responsibilities

• Support Registry Operations to manage workload peaks and service demands.
• Work across multiple registry functions to gain court and tribunal experience.
• Contribute to frontline service delivery and operational priorities.

Job description

Details: Looking for a new challenge? Expressions of Interest are sought for a six-month opportunity within the ACT Courts and Tribunal's Registry Surge Team.

The Surge Team provides support across Registry Operations, helping manage workload peaks, service demands and business priorities within ACT Courts and Tribunal.

This is an excellent opportunity for an adaptable, customer-focused person who enjoys variety and thrives in a fast-paced environment. Working across multiple registry functions, you'll build valuable court and tribunal experience, develop your operational skills, and make a meaningful contribution to frontline service delivery.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:

The following capabilities are required:

Professional / Technical Skills and Knowledge

• Ability to quickly acquire knowledge of the functions and tasks of the ACTCT Registry Operations teams.
• Ability to analyse client needs, develop, review and promote client services.
• Communicate effectively and handle confidential material with discretion and sensitivity.

Behavioural Capabilities

• Ability to develop and maintain effective relationships and the ability to engage, collaborate and negotiate with a wide range of stakeholders.
• Ability to work independently and within various teams to achieve results, whilst demonstrating flexibility and adaptability.
• Ability to manage tight deadlines while maintaining a very high level of accuracy and attention to detail.

Compliance Requirements/Qualifications

• Computer literacy skills are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Integrated Courts Management System and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
• The successful candidate will be required to undergo a National Criminal History check.

Note: This is a temporary position available immediately for six months. The successful applicant may be selected based on application and referee reports only. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. This position is available to ACT Government officers and employees only.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

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Note

This is a temporary position available immediately for six months.