GAZ - APS 4 - VIC - Client Service Officer - Court and Tribunal Services

Federal Court of Australia; Melbourne; On-site; AUD 79,000 - 86,000; Full time

Job summary

Federal Court of Australia in Melbourne, VIC is recruiting a Client Services Officer (CSO) for the Court and Tribunal Services team. The role supports enquiries management, document handling and Registrar duties across Federal Circuit and Family Court registries.

CSOs may mentor staff and handle complex enquiries, ensuring high-quality service to judiciary and public. The position requires strong client service, organisational and communication skills, with flexibility to adapt to procedures and

Qualifications

• A demonstrated record of success in providing service to clients in a high-volume environment.
• Strong organizational, analytical and problem-solving skills with the ability to work independently.
• Ability to work well in a team and coach colleagues.
• Proven ability to communicate effectively with diverse stakeholders including judiciary and senior management.
• Ability to contribute to and support change and adapt to new procedures.

Responsibilities

• Provide information and advice on court services, procedures, processes and forms to help clients resolve enquiries.
• Progress cases with administrative services including document lodgement, enquiries management and fees handling.
• Assist in managing complex cases through the case management system.
• Work independently within rules to apply legislation and court processes.
• Identify issues and contribute to problem resolution.
• Schedule and prioritise matters for hearing to achieve early resolution.
• Liaise with internal/external stakeholders including Judge’s chambers and registrars to aid case resolution.
• Coach employees and identify training needs; provide QA.
• Collate, analyse and report as required; assist Registrars as needed.
• Assist Registrars as required.

Skills

Customer service

Enquiries management

Communication

Coaching staff

Job description

GAZ - APS 4 - VIC - Client Service Officer - Court and Tribunal Services

Federal Court of Australia – Melbourne VIC

• Ongoing, Non-ongoing, Full-time, Part-time
• Melbourne, VIC

Purpose of position
The Court and Tribunal Services Team is a pivotal part of the Court’s operational structure with broad responsibility across both general federal and family jurisdictions for enquiries management, filed document management, Deputy Registrar Support in Family Law and providing services directly to the judiciary.

This position is being advertised for Client Services Officer (CSO) roles in the Melbourne Federal Circuit and Family Court of Australia Family Law Registry and Federal Court of Australia Registry. CSO’s must be flexible in their approach to work and be willing to learn and adapt to new procedures. CSO’s may also fulfil a training, coaching and mentoring role and are responsible for monitoring and assisting staff on a daily basis with enquiries of a more complex nature.

Key Responsibilities and Duties
The responsibilities of the position are to:

• provide information and advice relating to court services, procedures, processes and forms as well as external options to clients to assist them to resolve their enquiries and issues;
• progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support and receiving and reconciling court fees and charges;
• assist in the management of complex cases through the case management system;
• work independently within defined rules to apply legislation, guidelines and court processes;
• identify issues and contribute to the resolution of problems;
• schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution;
• liaise with a range of internal and external stakeholders including Judge’s chambers, Registrars and their support staff, managers, legal practitioners, community organisations and other service providers to assist the resolution of cases;
• coach employees, identify training needs and provide quality assurance;
• collate, analyse and produce reports as required, and
• assist Registrars as required.

• $79,125 - $86,246 per annum, plus 15.4% superannuation
• Ongoing, Non-ongoing, Full-time, Part-time
• Melbourne, VIC

Purpose of position
The Court and Tribunal Services Team is a pivotal part of the Court’s operational structure with broad responsibility across both general federal and family jurisdictions for enquiries management, filed document management, Deputy Registrar Support in Family Law and providing services directly to the judiciary.

This position is being advertised for Client Services Officer (CSO) roles in the Melbourne Federal Circuit and Family Court of Australia Family Law Registry and Federal Court of Australia Registry. CSO’s must be flexible in their approach to work and be willing to learn and adapt to new procedures. CSO’s may also fulfil a training, coaching and mentoring role and are responsible for monitoring and assisting staff on a daily basis with enquiries of a more complex nature.

Key Responsibilities and Duties
The responsibilities of the position are to:

• provide information and advice relating to court services, procedures, processes and forms as well as external options to clients to assist them to resolve their enquiries and issues;
• progress cases by providing administrative services in accordance with court processes, including document lodgement, enquiries management, Registrar support and receiving and reconciling court fees and charges;
• assist in the management of complex cases through the case management system;
• work independently within defined rules to apply legislation, guidelines and court processes;
• identify issues and contribute to the resolution of problems;
• schedule and prioritise matters for hearing and other interventions to achieve the earliest possible resolution;
• liaise with a range of internal and external stakeholders including Judge’s chambers, Registrars and their support staff, managers, legal practitioners, community organisations and other service providers to assist the resolution of cases;
• coach employees, identify training needs and provide quality assurance;
• collate, analyse and produce reports as required, and
• assist Registrars as required.

Selection Criteria

• A demonstrated record of success in the provision of service to clients involving working directly with the general public and a demonstrated understanding of and commitment to providing client focused services in a high volume environment.
• A demonstrated high level of organisational, analytical and problem solving skills, the ability to use initiative and work independently and the ability to prioritise work to meet deadlines.
• A demonstrated ability to work well in a team, foster a positive team environment and demonstrated experience coaching and training colleagues (or related experience).
• A demonstrated capacity to communicate effectively both orally and in writing with people from a wide range of backgrounds, including clients, other staff members, the judiciary and senior management. This will include a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis.
• A demonstrated ability to contribute to and support change in the workplace including a strong ability to identify opportunities for process improvement. and quickly acquire a sound working knowledge of court procedures, guidelines and policies.

Contact Officer

For more information, please contact Jeanne Beaty, Judicial and Registry Services Team Leader via telephone on (03) 8638 6*** or email ************@fedcourt.gov.au.

Eligibility

• Australian citizenship – the successful applicant must hold Australian citizenship.
• Security and character clearance – the successful applicant must satisfy a Police Records Check and may also be required to complete security clearances during the course of their employment.
• Successful applicants engaged into the APS will be subject to a probation period.

Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply but note that they cannot be engaged until their redundancy benefit period has expired.

Diversity and Inclusion

Federal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability.

First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.

Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

Artificial Intelligence (AI) in recruitment

Candidates may use AI tools to assist with their participation in this recruitment process unless otherwise advised. Where AI tools are used, candidates are responsible for ensuring that all information submitted is transparent, accurate, and genuinely reflects their own skills, capabilities, and experience.

For more information, see:

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have disability; and meet the minimum requirements for the job. For more information visit:

Application Close: Monday 2 November 2026 at 11:30 pm (AEDT).

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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