Regional Visitor Experience Concierge

Tourism Greater Geelong & The Bellarine; Geelong; On-site; AUD 68,000 - 84,000; Part time

Job summary

Tourism Greater Geelong & The Bellarine is seeking a part-time Visitor Services Coordinator to inspire visitors and provide expert advice on regional attractions. You will support a volunteer team, promote local experiences, and help capture visitor insights to inform decisions.

Based in Geelong, the role requires flexibility across weekdays and weekends, with duties spanning administration and community engagement. A Diploma in Tourism Management is desirable.

Qualifications

• Proven capability in the use of MS Word, Excel and Access.
• Proficiency in identify and report information gaps, visitor trends and movements relevant to Victoria.
• Capabality to work autonomously and make sound decisions.
• Ability to relate and work effectively with a variety of clients.
• Diploma in Tourism Management or related field. (Desirable)
• Experience developing and maintaining cooperative working relationships with Tourism Industry and/or Community Groups. (Desirable)

Responsibilities

• Deliver exceptional visitor experiences by providing friendly, professional, and accurate information to visitors, volunteers, staff, and industry stakeholders.
• Coordinate and support a passionate volunteer team, including rostering, training, social media skills development, First Aid certification support, and tourism industry familiarisation opportunities.
• Build strong relationships across the tourism sector by engaging with visitors, local businesses, and key stakeholders to promote regional experiences and ensure outstanding service.
• Drive informed decision-making by accurately capturing and reporting visitor insights, including walk-ins, phone enquiries, emails, and survey feedback.
• Keep operations running smoothly through effective administration, including resource coordination, database management, reporting, submissions, and office support activities.
• Support the delivery of key tourism initiatives by contributing to visitor servicing projects, representing the organisation at industry meetings, and collaborating with stakeholders to enhance the visitor experience.
• Participate in tourism related meetings both inside and outside normal working hours.

Skills

MS Word

Excel

Access

Identify/report information gaps

Autonomous work

Client relationship

Education

Diploma in Tourism Management (Desirable)

Job description

Tourism Greater Geelong & The Bellarine is seeking a part-time Visitor Services Coordinator to inspire visitors and provide expert advice on regional attractions. You will support a volunteer team, promote local experiences, and help capture visitor insights to inform decisions.

Based in Geelong, the role requires flexibility across weekdays and weekends, with duties spanning administration and community engagement. A Diploma in Tourism Management is desirable.