Regional Support Manager

Opal Healthcare; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Opal HealthCare seeks a Regional Support Manager to lead VIC North care communities, fill leadership gaps, mentor Community leaders, and drive improvements in quality, compliance, culture and operations.

Responsibilities include audits, regional projects, and ensuring accreditation standards are met. You will travel across the region, influence peers, and balance clinical leadership with financial performance to deliver excellent resident care.

Qualifications

• Senior operational leadership experience in aged care, healthcare or another highly regulated service environment.
• Demonstrated success across quality systems, people leadership and financial performance.
• An exceptional aged care leader with RN/AHPRA credentials highly regarded.

Responsibilities

• Provide leadership coverage where a General Manager vacancy or leadership gap exists and mentor Care Communities to meet quality and accreditation standards.
• Lead audits, improvement plans and regional projects to strengthen care, compliance, culture and operational performance.
• Travel regularly across the VIC North region and step into different Care Communities as needs arise.
• Influence peers and operational leaders at various levels and adapt leadership style to situations.

Skills

Leadership

People leadership

Coaching

Influencing

Financial acumen

Education

Registered Nurse qualification (AHPRA registered)

Job description

\"At Opal HealthCare, we know that companies don’t succeed, people do.\"
At Opal HealthCare, we recognize that it's the people who drive our success. Our mission is to bring joy to those we care for, and our values - Compassion, Accountability, Respect, and Excellence - underscore that C.A.R.E is at the core of everything we do.

With 150 care communities and a dedicated team of over 23,000+ professionals across Australia, Opal HealthCare is on the brink of exciting growth.

The Opportunity: Regional Support Manager

As Regional Support Manager, you will provide hands-on leadership across our VIC North Care Communities. You will step into General Manager vacancies or other leadership gaps, mentor Care Community leaders, support improvement priorities and lead regional initiatives that strengthen care, compliance, culture and operational performance.

Key Responsibilities:

• Provide leadership coverage where a General Manager vacancy or leadership gap exists, mentor General Managers, support Care Communities to meet quality and accreditation standards, and lead audits, improvement plans and regional projects.
• Play a pivotal role in influencing peers and operational leaders at various levels
• Adapt your leadership style to meet diverse situational demands
• Travel regularly across the VIC North region and step into different Care Communities as operational needs arise

Key Qualities:

• You will have the ability to balance your natural operational leadership abilities while expanding your strategic thinking and approach.
• You will have a key role in influencing peers and operational leaders at various levels.
• You will be able to adapt your style as different situations require.

The Ideal Candidate Will Be:

• Senior operational leadership experience in aged care, healthcare or another highly regulated service environment.
• Demonstrated success across quality systems, people leadership and financial performance
• An exceptional aged care leader; Registered Nurse qualification and current AHPRA registration are highly regarded
• Fully flexible to travel to meet organizational demands
• A self-motivated leader, proficient in handling a wide and varied role
• A supportive mentor with well-developed coaching, influencing, and interpersonal skills
• A visible leader who enjoys interacting with peers, teams, residents, and their families
• An innovative thinker, focused on driving continuous improvement for excellent clinical outcomes
• A motivated operator capable of balancing clinical leadership with financial results, team management, and overall operational excellence

What this Means for You:

Working closely with regional operational and national support teams, this role offers a unique opportunity to expand your knowledge of multi-site and regional management. You'll collaborate with some of the sector's best leaders, accelerating your leadership career. At Opal, we invest in our leaders, providing access to ongoing leadership pathway programs and scholarships that fully support your career advancement.

Join us and make a meaningful difference.