Regional Retail Manager

MPAU Sales; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

MPAU Sales is seeking an experienced Regional Retail Manager to lead a network of showroom managers and a 30-person sales team across Sydney Metro. You will drive sales performance, coach leaders, and uphold exceptional customer experiences.

Reporting to Head of Retail NSW, you will oversee recruitment, succession planning, workforce planning, compliance, and showroom standards while building a high-performing culture that blends commercial success with people development.

Qualifications

• 5+ years in multi-site retail leadership.
• Experience leading 5–7 Showroom Managers and up to 30 staff.
• Strong KPI and performance management experience.
• Proven track record in high-ticket sales leadership.
• Natural coach who develops confident, high-performing teams.

Responsibilities

• Lead, coach, and develop Showroom Managers and sales teams.
• Drive regional sales performance and budget achievement.
• Analyse results and implement improvement strategies.
• Drive visual merchandising and brand presentation standards.
• Manage rostering, staffing levels, attendance, and workforce planning.
• Foster a culture aligned with company values.
• Conduct showroom visits to mentor teams and lift performance.
• Manage customer service standards and resolve escalations.
• Oversee recruitment, succession planning, and talent development.
• Ensure compliance with retail legislation, policies, and procedures.
• Maintain workplace health and safety standards across the region.

Skills

Multi-site retail leadership

Team coaching

Sales leadership

KPI & performance management

Customer experience focus

Workforce planning

Job description

Lead a network of 5-7 Showroom Managers and a 30-person sales team, driving sales performance, coaching leaders, and delivering outstanding customer experiences across the region. You'll oversee recruitment, succession planning, workforce planning, compliance, and showroom standards while building a high-performing culture that supports both commercial success and team development.

Since 1963, this iconic Australian furniture retailer has been shaping the way families create beautiful homes. From proud beginnings as a family business, it has grown into a Top 200 ASX-listed company - celebrated for its quality craftsmanship, timeless style, and reputation for affordable luxury.

As the business continues to grow, this is a rare opportunity for an experienced Regional Manager to take the reins of a high-performing showroom network across Sydney Metro (Western Suburbs / Inner West).

Description

Reporting to the Head of Retail NSW, you'll take the reins of a dynamic network of 5-7 Showroom Managers and a 30-strong sales team across the region. Through regular showroom visits, sales and data analysis, and targeted initiatives, you'll be the driving force behind sales performance and budget success -coaching, developing, and empowering your team to deliver record-breaking sales results.

Beyond the numbers, you'll be the heartbeat of the region - championing exceptional customer experiences, building future leaders, and shaping a culture people are proud to be part of. You'll oversee recruitment and succession planning, manage escalations, and ensure every showroom reflects the brand's standards in visual merchandising and presentation, all while keeping the business compliant with policy, retail legislation, and workplace health and safety. From workforce planning and rostering to engagement and performance, this is a role where your leadership shapes both commercial success and the people behind it

What you'll be doing:

• Lead, coach, and develop Showroom Managers and sales teams
• Drive regional sales performance and budget achievement
• Analyse results and implement improvement strategies
• Drive visual merchandising and brand presentation standards
• Manage rostering, staffing levels, attendance, and workforce planning
• Foster a culture aligned with company values
• Conduct regular showroom visits to mentor teams and lift performance
• Manage customer service standards and resolve escalations
• Oversee recruitment, succession planning, and talent development
• Ensure compliance with retail legislation, policies, and procedures
• Maintain workplace health and safety standards across the region

Profile

A successful Regional Retail Manager should have:

• 5+ years' multi-site retail leadership experience, ideally spanning 10+ showrooms/ stores
• A background in furniture, bedding, jewellery, appliances, real estate, or high-end retail/fashion
• Experience leading Store/Showroom Managers (5-7) and retail teams of up to 30 staff
• Sharp commercial acumen, backed by strong KPI and performance management experience
• A proven track record in high-ticket sales leadership - you sell, you don't just take orders!
• A natural coach who develops confident, high-performing sales teams
• Excellent time management and the ability to juggle competing priorities across multiple sites
• Solid tenure, with a minimum of 2 years per role
• A genuine passion for exceptional customer experience, culture, and building the leaders of tomorrow

Job Offer

What's on offer:

• A competitive salary that reflects your experience and impact
• Genuine stability in a permanent role, with real room to grow
• The chance to lead a large multi-site region and directly shape the business's success
• A generous employee discount to enjoy the products you sell