Regional Resolution Support Partner

Country Fire Authority (CFA); City of Greater Dandenong; Hybrid; AUD 90,000 - 120,000; Part time

Benefits offered by this job

Meaningful purpose

Work-life balance

Growth opportunities

Hybrid flexibility

Discounts

Wellbeing programs

Member assistance program

Job summary

Country Fire Authority (CFA) in Dandenong Vic is seeking a Regional Resolution Support Partner. You will support CFA Volunteers, leaders and brigades to resolve conflicts, strengthen leadership and foster healthy brigade culture across the Southeast region. Travel, after-hours work, and a driver’s license are expected.

Part-time and job-share options are open for consideration, with hybrid work arrangements and strong emphasis on inclusive, trauma-informed interventions.

Qualifications

• Strong HR consulting experience with excellent interpersonal, mediation, and resolution skills.
• Ability to negotiate and influence multi-party interpersonal conflicts at all levels of an organisation.
• Experience in designing and delivering evidence-based and trauma-informed initiatives in conflict resolution and culture.
• Understanding of broader HR strategies and their practical application in large organisations.
• Experience in inclusive communication, building trust and maintaining impartiality.

Responsibilities

• Build trusted relationships and empower volunteers and leaders to resolve issues constructively.
• Triage informal matters locally and coordinate local engagement.
• Support leaders through resolution processes and prepare matters for formal escalation when required.
• Contribute to creating respectful, inclusive and high-performing environments across CFA communities.

Skills

HR consulting

Mediation

Negotiation

Trauma-informed initiatives

Inclusive communication

Stakeholder management

Systemic thinking

HR qualifications

Education

Tertiary HR qualification

Job description

Country Fire Authority (CFA) – Dandenong VIC

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

We are seeking a highly credible, empathetic and solutions focussed professional who can build trusted relationships, navigate complex interpersonal situations with diplomacy and fairness and empower volunteers and leaders to resolve issues constructively.

The newly created Regional Resolution Support Partner will play a pivotal role in supporting CFA Volunteers, leaders and brigades to create respectful, inclusive and high performing environments. This is a unique opportunity for a skilled practitioner in conflict resolution, human resources, coaching or people management to make a meaningful impact across our volunteer community. Through early intervention and prevention strategies, you will work closely with our regional leaders and support teams, to empower CFA members to manage conflict and communication challenges themselves, promoting self-determination and personal agency.

As the primary regional contact for informal volunteer related matters, you will help prevent and resolve interpersonal issues, strengthen leadership capability and foster healthy brigade culture that enables members to thrive.

Working within CFA's governance framework, including complaint resolution policies and procedures, you will triage informal matters locally, coordinate local engagement, support leaders through resolution processes and assist in preparing matters for formal escalation where required.

With responsibility for the Southeast region of Victoria, work locations include Dandenong, Warragul, Morwell, Sale OR Bairnsdale district offices.This position does involve travel, including after-hours travel and weekend work at times. The successful candidate will have access to a CFA pool car for this purpose. A driver's license is a requirement of this role.

Part time and job share opportunities are open for consideration.

About you

To be successful in this role you will bring:

• Strong HR consulting experience with excellent interpersonal, mediation, and resolution skills to support early intervention.
• Ability to negotiate and influence multi-party interpersonal conflicts at all levels of an organisation.
• Experience in designing and delivering evidence based and trauma informed initiatives and workshops, specifically in the fields of conflict resolution and culture.
• Understanding of broader HR strategies and concepts and their practical application in large, complex organisations.
• Experience in inclusive communication, ability to build trust and rapport, and cultural awareness while maintaining impartiality.
• Experience in building and maintaining strong, effective relationships with key internal and external stakeholders, ideally in a volunteer or community context, while navigating diverse priorities.
• Ability to think systemically and communicate complex issues to a variety of audiences, translating analysis into practical local interventions.
• Tertiary qualifications in HR or related discipline highly regarded.

A detailed position description is attached.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ***********@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********@cfa.vic.gov.au