Regional Ops Leader: Cleaning & Security

Glad Security Pty Ltd; Adelaide; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Career progression through training

Employee reward and recognition

Employee Assistance Program

Team bonding events

Job summary

Glad Group is seeking an experienced Regional Operations Manager to oversee a portfolio of cleaning and security operations across South Australia. Reporting to the National Operations Manager, you will provide hands-on leadership across multiple sites, ensuring safety, compliance and service excellence for our clients.

You will drive performance, coach site Managers, build strong customer relationships, and lead continuous improvement initiatives while maintaining a culture of accountability

Qualifications

• Experience managing multi-site facility services operations.
• Strong commercial capability including financial and operational performance.
• Experience coaching and developing Managers and frontline teams.
• Ability to lead effectively within a culturally and linguistically diverse workforce.
• Strong customer relationship management and stakeholder engagement skills.
• Excellent written and verbal communication and presentation skills.
• The confidence and professional judgement to represent Glad Group at a leadership level.
• Strong influencing skills to guide teams beyond direct reporting.
• Knowledge of WHS, governance, risk and compliance requirements.
• Proactive, solutions-focused with root cause analysis.
• Relevant tertiary qualifications or extensive related professional experience.

Responsibilities

• Lead day-to-day operations of all sites within the portfolio.
• Build and maintain strong relationships with customers and key stakeholders.
• Ensure customer agreements and contractual service obligations are delivered effectively.
• Develop and maintain customer retention strategies.
• Take responsibility for portfolio and operational performance metrics.
• Lead, coach and develop Managers and their teams.
• Ensure employees are trained, engaged and focused on customer outcomes.
• Drive innovation and continuous improvement across the portfolio.
• Promote a culture of accountability, operational excellence and continuous improvement.
• Ensure compliance with WHS, legislative and customer requirements and investigate hazards, incidents, near misses, faults and complaints.

Skills

People leadership

Commercial acumen

Stakeholder engagement

Communication skills

Governance & compliance

Root cause analysis

Diversity leadership

Problem solving

Education

Relevant tertiary qualifications

Job description

Glad Group is seeking an experienced Regional Operations Manager to oversee a portfolio of cleaning and security operations across South Australia. Reporting to the National Operations Manager, you will provide hands-on leadership across multiple sites, ensuring safety, compliance and service excellence for our clients.

You will drive performance, coach site Managers, build strong customer relationships, and lead continuous improvement initiatives while maintaining a culture of accountability