Regional Operations Lead — Cleaning & Security

Glad Group; Adelaide; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Career progression

Employee rewards program

Employee Assistance Program

Regular team bonding events

Job summary

Glad Group in South Australia seeks a Regional Operations Manager to oversee a portfolio of cleaning and security operations across the region. This operational leadership role focuses on customer relationships, service delivery, team leadership, compliance and continuous improvement.

You will provide hands-on leadership across multiple sites, ensuring contractual commitments are delivered safely and to a consistently high standard.

Qualifications

• Experience managing multiple and complex facility services operations.
• Strong commercial capability, including responsibility for financial and operational performance.
• Experience leading, coaching and developing Managers and frontline teams.
• The ability to lead effectively within a culturally and linguistically diverse workforce.
• Strong customer relationship management and stakeholder engagement skills.
• Excellent written and verbal communication and presentation skills.
• The confidence and professional judgement to represent Glad Group at a leadership level.
• Strong influencing skills, including guiding teams outside direct reporting lines.
• Knowledge of governance, risk and compliance requirements and how to translate into operational actions.
• Sound knowledge of industry standards and the operational environment.

Responsibilities

• Lead the day-to-day operations of all sites within the portfolio.
• Build and maintain strong relationships with customers and key stakeholders.
• Ensure customer agreements and contractual service obligations are delivered effectively.
• Develop and maintain customer retention strategies.
• Take responsibility for portfolio and operational performance metrics.
• Lead, coach and develop Managers and their teams.
• Ensure employees are trained, engaged and focused on customer outcomes.
• Drive innovation and continuous improvement across the portfolio.
• Promote a culture of accountability, operational excellence and continuous improvement.
• Ensure compliance with WHS, legislative and customer requirements and investigate hazards, incidents, near misses, faults and complaints.

Skills

Facility operations

Commercial acumen

Leadership

Stakeholder engagement

People management

Education

Tertiary qualification or extensive experience

Job description

Glad Group in South Australia seeks a Regional Operations Manager to oversee a portfolio of cleaning and security operations across the region. This operational leadership role focuses on customer relationships, service delivery, team leadership, compliance and continuous improvement.

You will provide hands-on leadership across multiple sites, ensuring contractual commitments are delivered safely and to a consistently high standard.