Regional Operations Manager

BaptistCare; Sydney; On-site; AUD 170,000 - 210,000; Full time

Job summary

BaptistCare in Sydney is seeking a Regional Operations Manager to lead high‑performing teams across residential aged care sites, delivering quality, compliant, and financially sustainable services that make a real difference.

You will translate national strategy into local operational plans, drive performance, optimise budgets, manage risk, and identify opportunities for growth and efficiency while upholding BaptistCare’s values and mission.

Qualifications

• Tertiary qualifications in health, aged care, business, or related discipline.
• Significant senior leadership experience in residential aged care or complex health/human services.
• Deep understanding of the aged care regulatory environment, standards, and funding systems.
• Proven ability to lead geographically dispersed teams in complex operational settings.
• Strong financial acumen and budget management experience.
• Current Australian driver's licence and capacity to travel.
• Commitment to BaptistCare’s values and mission.
• Postgraduate qualifications in business, leadership, or management.
• Experience in mission-driven, not-for-profit, or values-based organisations.

Responsibilities

• Lead high-performing teams across residential aged care sites.
• Drive results, ensuring services are compliant and financially sustainable.
• Translate national strategy into local operational plans and drive efficiency.

Skills

Senior leadership experience

Regulatory knowledge

Team leadership

Budget management

Driver's license

Values alignment

Not-for-profit experience

Education

Tertiary qualifications in health, aged care, business, or related discipline

Postgraduate qualifications in business, leadership, or management

Job description

Permanent Full-time Opportunity | Based in Sydney - includes regional travel
Empower Teams. Optimise Performance. Champion Innovation
Operational Excellence Starts With You—Join BaptistCare

Are you passionate about operational excellence and inspired by a mission to help people live well with dignity and purpose? At BaptistCare, our values guide everything we do. As Regional Operations Manager, you’ll lead high-performing teams, drive results, ensuring we deliver exceptional care—all while making a real difference in people’s lives.

About the Opportunity:

As our Regional Operations Manager, you’ll be at the forefront of delivering high-quality, compliant, and financially sustainable Residential Aged Care services across a portfolio of sites. You’ll lead a talented team, championing best practice and innovation in every aspect of our operations. Your strategic mindset and commercial acumen will be key as you drive performance, optimise budgets, and identify new opportunities for growth and efficiency.

This is a role for someone who thrives on complexity and is passionate about making a measurable impact. You will collaborate with senior leaders and business partners, translating national strategy into operational plans that deliver real results. Your ability to analyse data, manage risk, and implement continuous improvement will ensure our services not only meet but exceed expectations.

About You:

We’re looking for a proven leader with significant experience in residential aged care or complex health services, and a deep understanding of regulatory and funding environments. You’ll bring strong financial skills, a track record of driving operational performance, and the confidence to lead geographically dispersed teams.

To be considered, you will have:

• Tertiary qualifications in health, aged care, business, or a related discipline.
• Significant senior leadership experience in residential aged care or complex health/human services.
• Deep understanding of the aged care regulatory environment, standards, and funding systems.
• Proven ability to lead geographically dispersed teams in complex operational settings.
• Strong financial acumen and experience in budget management.
• Current Australian driver’s licence and capacity to travel.
• Commitment to BaptistCare’s values and mission.
• Postgraduate qualifications in business, leadership, or management.
• Experience in mission-driven, not-for-profit, or values-based organisations.

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

The closing date is subject to change without notice.

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.

BaptistCare - Inspired by Jesus to champion care for all