Residential Manager

BaptistCare; Ryde; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Salary packaging

Gym membership discount

Novated lease

Flexible work

Wellbeing programs

Study assistance

Learning & development

Job summary

BaptistCare’s Cooinda Court in New South Wales is seeking a Residential Manager to lead clinical operations and run the home with a resident-focused approach. You’ll direct staff, manage resources, and drive quality of care across the campus, ensuring a safe, compassionate environment with strong governance and financial discipline.

You will bring 5+ years of clinical and management experience in aged care, a thorough understanding of AN‑ACC funding, and a commitment to BaptistCare’s values as

Qualifications

• Minimum 5 years clinical experience.
• Minimum 5 years management experience leading multidisciplinary teams in aged care (60-100+ beds) or equivalent health care settings.
• Experience managing residential aged care Homes within the Aged Care Quality & Safety Standards and the Aged Care Rules.
• Demonstrated experience in annual budget development, financial management and cost control.
• Strong communication, leadership and governance capabilities.

Responsibilities

• Oversee the Home’s care, services and environment to ensure residents receive exceptional, individualized support.
• Jointly develop and manage the annual budget, addressing variances promptly and proactively.
• Maximise occupancy, ensure accurate AN‑ACC scoring and subsidy claiming, and support business planning.
• Lead workforce planning, recruitment, retention and performance management.
• Maintain a quality improvement approach to enhance care and services, ensuring compliance and governance across the home.
• Implement monitoring systems for infection prevention and external service provider compliance.
• Strengthen customer service outcomes through effective complaints management and stakeholder engagement.

Skills

Clinical leadership

Management experience

Budgeting & financial management

AN‑ACC knowledge

Governance understanding

Staff recruitment & retention

Communication skills

Education

Bachelor of Nursing

Job description

• Lead with integrity, act with courage, and shape an aged care home where every resident feels genuinely seen and supported.
• Bring accountability with care - honest conversations, steady guidance, and a team culture built on trust and respect.
• Champion teamwork, empower your people, and make Cooinda Court a place where compassion and excellence go hand in hand.

About the Role

Cooinda Court is a warm, welcoming aged care home set among tranquil landscaped gardens. It is one of three homes collocated on a large campus. As a result of an internal transfer within BaptistCare, we are seeking a Residential Manager who can bring strong clinical leadership, commercial focus, and genuine care to this beautiful community.

In this senior operational role, you’ll lead staff, manage resources, and enable residents to experience the best possible quality of life. You’ll oversee daily operations, maintain quality of care and safety standards, manage financial performance to achieve budgets, support AN‑ACC optimisation, and foster a resident‑focused culture grounded in dignity, choice and personalised care.

You will:

• Be directly supported by the Care Team Manager (RN), Educator & Quality Supervisor (RN) and the BaptistCare Innovation & Quality Team
• Oversee the Home’s care, services and environment to ensure residents receive exceptional, individualised support.
• Jointly develop and manage the annual budget, addressing variances promptly and proactively.
• Maximise occupancy, ensure accurate AN‑ACC scoring and subsidy claiming, and support business planning.
• Lead effective workforce planning, recruitment, retention and performance management.
• Maintain a quality improvement approach to enhance care and services, achieve legislative compliance and governance requirements across the home. You’ll adhere to BaptistCare policy procedure and safe work practice.
• Implement monitoring systems to ensure infection prevention and control, clinical practice standards and external service provider compliance.
• Strengthen customer service outcomes through effective complaints management and stakeholder engagement.
• Model a resident‑focused environment aligned with BaptistCare’s Quality of Life approach.

About the Team

Designed with a people‑first approach, Cooinda Court is a beautiful, aged care community surrounded by peaceful, landscaped gardens and located just a short stroll from local shops and transport.

Residents enjoy cosy retreat areas, barbecue spaces, and a recently renovated dining room serving freshly cooked, homely meals. The library, piano room and sewing room offer warm, inviting spaces to relax alone or connect with friends and family. The Home features 68 individual rooms, each partially furnished and ready for residents to personalise with their own treasured items.

You’ll lead a team that keeps residents at the centre of everything we do. We move past barriers to find solutions, use creativity and flexibility to deliver the best outcomes, and make every interaction meaningful. We work together, support each other, and make it easy for the people we serve — every step of the way.

Cooinda Court is a warm, connected community — and you’ll be at the heart of it.

Why Join Us?

At BaptistCare, we value our employees and foster a positive, inclusive work environment. You’ll enjoy:

• Tax-free salary packaging up to $18,550*
• Discounted gym memberships
• Novated car leasing
• Flexible work arrangements and additional leave options
• Health & wellbeing initiatives including free counselling, spiritual support and nutrition advice
• Study assistance up to $3,000 per year
• Access to learning and development programs, including LinkedIn Learning

About You

You’re an experienced clinical leader with a strong operational lens and a passion for delivering exceptional resident care. You build capable teams, communicate with clarity, and thrive in a dynamic, people‑focused environment.

You will bring:

• Minimum 5 years clinical experience
• Minimum 5 years management experience leading multidisciplinary teams in aged care (60-100+ beds) or equivalent health care settings
• Experience managing residential aged care Homes within the Aged Care Quality & Safety Standards and the Aged Care Rules
• Direct experience overseeing the achievement of Resident minutes of care targets
• Strong capability in workforce planning, recruitment, retention and performance management
• Demonstrated experience in annual budget development, financial management, analysis of monthly profit & loss results and variable cost management
• High‑level analytical, problem‑solving and organisational skills
• Excellent communication, delegation and relational leadership skills
• Strong understanding of governance requirements, AN‑ACC funding and Commonwealth aged care subsidies
• Ability to manage conflicting priorities and achieve outcomes within agreed timeframes and budget
• Alignment with BaptistCare’s Purpose and Values

About Us

BaptistCare is a leading purpose‑led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

Life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day — enriching lives through communities of care.

Today, more than 70,000 customers, 12,000 employees, and 2,000 volunteers are part of our communities across Australia.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice. Successful candidates will undergo background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS Worker Screening and a pre‑employment medical.

BaptistCare - Transforming lives by expressing the love of Christ.

Recruitment Agencies: This position is managed directly by our internal Talent Acquisition team. Unsolicited CVs will not be accepted.