Production Supervisor

Linen Services Australia; Gosford; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ensign Services in Somersby (Central Coast) invites applications for a Production Supervisor to lead the Production Team and maximise output to meet customer demands in a fast-paced laundry environment.

You will oversee rostering and production areas, ensure procedures are followed, and drive continuous improvement while collaborating with other sections to meet service levels. Prior people management and customer service experience is preferred, with on‑the‑job training provided.

Qualifications

• Experience in supervising teams and coordinating production
• Strong customer service and problem solving skills
• Able to work autonomously and as part of a team

Responsibilities

• Induct new staff to Health and Safety, Quality Management System and general orientation
• Supervise and coordinate Production areas and sections of the Laundry operation
• Ensure operating procedures are followed and suggest changes where needed
• Liaise with other laundry sections to meet customer needs
• Roster staff to meet staffing levels and productivity goals
• Achieve agreed productivity outcomes
• Promote continuous improvement in all aspects of the role
• Follow Policies and Quality Management System procedures and complete other tasks from the Production Manager

Skills

Customer service

Time management

Attention to detail

People management

Team problem solving

Autonomy

Communication

Tools

Microsoft Office

Job description

We currently have an excellent opportunity for a Production Supervisor to join our team located at Somersby (Central Coast). This supervisory role oversees the Production Team and is focused on ensuring that production is maximised to meet customer demands.

This is an exciting opportunity to join a multi-national company working with large & versatile teams. You will enjoy working in a fast paced, challenging and rewarding environment.

If you are looking to be part of a great team, then we may have the job for you. We offer stable employment opportunities to people from all walks of life, in supportive and inclusive work environments. As leaders in the provision of textile management and laundry services to a wide range of industries, we know the importance of our people.

Our fantastic teams work behind the scenes to provide services that support essential healthcare and aged care facilities as well as the Industrial, Food, Accommodation and Retail sectors. We are focused on putting safety first and setting up our team members for success with on-the-job training and access to formal qualifications in laundry operations.

The Role:

• Ensure all new staff receive the appropriate induction which includes introduction to Health and Safety at the plant, the Quality Management System in the Plant and general employee orientation information,
• Supervise and coordinate the Production areas and the above Sections of the Laundry operation.
• Ensure operating procedures are followed and where necessary recommend changes.
• To liaise and assist with other sections of the laundry service to ensure customer needs are met.
• Ensure appropriate rostering of employees that meets agreed staffing levels.
• Achieve agreed productivity outcomes.
• Encourage the culture of continuous improvement in all aspects of the role.
• Understand and follow Policies and Quality Management System operating procedures.
• Other projects as directed by the Production Manager.

To be successful in this role you will:

• Exercise excellent customer service techniques such as effective communications and problem solving.
• Strong time management skills to consistently meet deadlines and set targets.
• Pays high attention to detail and accurate data entry
• Ability to work autonomously and in a team to problem solve
• Previous people management and customer service experience preferred
• Experienced at Microsoft office suite and adaptable in other software systems
• Stable employment opportunities
• On the job training provided
• Supportive and inclusive culture

ENSIGN SERVICES is Australia’s largest provider of Managed Laundry and Textile solutions. We proudly provide customised laundry and textile solutions including linen and workwear supply, laundry solutions and management to the Retail, Corporate, Industrial, Education, Health, and Resources Sectors.

Please note: As a pre-requisite for these roles candidates will be required to undertake a Pre-Employment Medical assessment.

Ensign is an Equal Opportunity Employer and encourages Indigenous Australians to apply.