Regional Manager, Housing

Bridge Housing; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Bridge Housing is seeking a Regional Manager, West to lead housing services across the Western Sydney portfolio and oversee Income Coordination and Rent Review functions. Reporting to the Chief Operating Officer, the role drives regional strategy, ensures regulatory compliance and delivers high-quality customer outcomes through strong leadership of Team Leaders and portfolios.

You will foster a culture of continuous improvement, build capability, manage risks and partner with government and

Qualifications

• Significant leadership in a complex, regulated service.
• Strong tenancy management knowledge, NSW Residential Tenancies Act 2010.
• Experience leading large, dispersed teams.
• Translate strategy into practical, measurable plans.
• Experience managing operational, customer, workforce risks.
• Strong financial acumen including budgeting and reporting.
• Leads service improvement and organisational change.
• Excellent stakeholder engagement and communication.
• Data-driven decision making using customer insights.

Responsibilities

• Lead Team Leaders across tenancy management, housing programs and income coordination.
• Translate strategic priorities into clear regional plans and actions.
• Monitor portfolio performance, customer outcomes, regulatory compliance and operational risks.
• Provide guidance for complex tenancy matters and sensitive customer issues.
• Use data and frontline insights to identify service improvements.
• Collaborate with leaders across the organisation to improve service delivery.
• Oversee rent reviews and income assessments for accuracy and compliance.
• Lead change initiatives and service improvements across the portfolio.
• Build partnerships with government, community organisations and sector stakeholders.

Skills

Leadership

Strategic thinking

Stakeholder engagement

Data-driven decisions

Communication skills

Change management

Budget management

Performance reporting

Tenancy management

Education

Bachelor degree in relevant field

Job description

Salary: Competitive salary package + NFP Salary Packagingoptions

Regional Manager, West

Contract Type: Full-time, Permanent

Salary: Competitive salary package + NFP Salary Packagingoptions

Location: Haymarket, NSW, 2000

Who is Bridge Housing?

Bridge Housing is an award-winning Tier 1 Community Housing Provider in NSW. We provide safe, secure and affordable homes for people on very low to moderate incomes, helping our residents build greater stability and connection within their communities.

Our values of integrity, innovation, inclusion and impact guide how we work. They shape the decisions we make, how we support our residents and one another, and the positive difference we aim to create every day.

The opportunity

We are seeking an experienced and strategic Regional Manager, West to lead Bridge's housing services across the Western Sydney portfolio and oversee Bridge Housing's Income Coordination and Rent Review function.

Reporting to the Chief Operating Officer, this senior leadership role is responsible for translating Bridge Housing's strategic priorities into regional action, ensuring high quality service delivery, strong customer outcomes, regulatory compliance and sustainable operational performance across a large and complex portfolio.

Leading through Team Leaders and other portfolio leaders, you will create the conditions for frontline teams to succeed by setting direction, building capability, driving accountability and fostering a culture of continuous improvement. You will also contribute to the broader leadership of the Customers and Communities division, working across regional and functional boundaries to improve services, resolve systemic issues and lead organisational change.

This role offers an opportunity to influence both regional service delivery and organisation-wide practice while helping create better outcomes for residents and communities.

What a day in the role might look like

• Leading and supporting Team Leaders across tenancy management, housing programs and income coordination functions
• Translating strategic priorities into clear regional plans, performance measures and operational actions
• Monitoring portfolio performance, customer outcomes, regulatory compliance and operational risks across a large portfolio
• Providing guidance and escalation support for complex tenancy matters, critical incidents and sensitive customer issues
• Using data, customer feedback and frontline insights to identify service improvements and strengthen outcomes
• Collaborating with leaders across the organisation to improve service delivery and remove barriers for customers
• Overseeing the delivery of accurate, compliant and customer-focused rent reviews and income assessments
• Leading change initiatives, operational projects and service improvements across the portfolio
• Building strategic partnerships with government, community organisations and sector stakeholders
• Coaching leaders to build capability, strengthen performance and foster safe, inclusive and high-performing teams
• Ensuring the effective implementation of Bridge Housing's Management Operating System (MOS) and organisational priorities

The role provides both regional leadership for housing services across Western Sydney and organisation-wide oversight of Income Coordination, creating sustainable outcomes for residents, communities and Bridge Housing.

Who we're looking for

We are looking for a values-driven leader who combines strategic thinking with strong operational leadership and a genuine commitment to customer outcomes.

You will bring:

• Significant leadership experience within a complex, regulated and customer-focused service environment
• Strong knowledge of tenancy management practice, the Residential Tenancies Act 2010 (NSW), NCAT and community housing operations
• Experience leading through other leaders and managing large, geographically dispersed or multi-disciplinary teams
• The ability to translate strategy into practical plans, priorities and measurable outcomes
• Experience managing complex operational, customer, workforce, compliance and reputational risks
• Strong financial and commercial acumen, including budget management, resource planning and performance reporting
• Experience leading service improvement, organisational change and cross-functional initiatives
• Excellent stakeholder engagement, communication and influencing skills
• The ability to use data, evidence and customer insights to drive decision-making and improve outcomes
• A commitment to creating psychologically safe, inclusive and high-performing team cultures

Desirable

• Experience overseeing tenancy management services across a regional or multi-team portfolio
• Knowledge of community housing rent setting, income assessment and rent review requirements
• Experience using income, service and customer data to improve compliance, service quality and financial sustainability
• Experience building partnerships across government, community and housing sectors

Our commitment to inclusion

Bridge Housing is committed to creating a workplace where people feel respected, supported and able to contribute.

We welcome applications from people of all backgrounds and experiences. If you require an adjustment to participate in the recruitment process, please let us know. We will work with you to identify an appropriate and confidential arrangement.

For questions: Please contact ******@bridgehousing.org.au

Please note: The successful candidate will be required to complete relevant pre-employment checks, including a criminal history check.