Regional Manager, Client Services & Family Programs

Department: Northwest MNC & Northern; Grafton; On-site; AUD 150,000 - 173,000; Full time

Benefits offered by this job

Flexible hours

35-hour week

Annual leave loading

Superannuation

Job summary

Department: Northwest MNC & Northern – Grafton NSW is seeking a senior leader to provide strategic leadership, direction and support to a team of professionals and administrative staff within a Community Service Centre. You will manage all operations, build a collaborative culture and deliver high-quality services for children, young people and families.

Applicants must hold a tertiary qualification in social work or related discipline, have a valid driver’s license and pass required checks

Qualifications

• Tertiary qualification in a social work, social/Behavioral Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development
• Valid driver’s license and willingness to travel
• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Responsibilities

• Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves
• Responsible for the delivery of the Agency’s core functions and services to vulnerable children, young people and their families
• Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area
• Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency
• Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues
• Build and monitor a workplace culture that values fair and inclusive practices and diversity principles
• Promote and manage alliances within the organisation and across the public, private and community sectors
• Initiate and develop partnerships with customers to define and evaluate service performance outcomes
• Have a strong commitment to leading practice with Aboriginal families and being able to identify and resolve issues specific to the Aboriginal community and their families
• Work through issues, weigh up alternatives and identify the most effective solutions
• Identify resource needs and ensure goals are achieved within budget and deadlines
• Develop team/unit plans that take into account team capability, strengths and opportunities for development
• Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way

Skills

Leadership

Program management

Staff development

Stakeholder engagement

Budget management

Education

Tertiary qualification in social work or related discipline

Job description

Department: Northwest MNC & Northern – Grafton NSW is seeking a senior leader to provide strategic leadership, direction and support to a team of professionals and administrative staff within a Community Service Centre. You will manage all operations, build a collaborative culture and deliver high-quality services for children, young people and families.

Applicants must hold a tertiary qualification in social work or related discipline, have a valid driver’s license and pass required checks