Operations Coordinator

Serco; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits

Career development

Supportive team

Meaningful work

Make a difference

Job summary

Serco invites applications for an Operations Coordinator – Contingent Workforce to support our casual workforce across regions, ensuring availability and rostering align with workforce needs. You will work closely with the Contingent Workforce Specialist and the wider operations team, engaging with casual staff and coordinating shifts.

You will mobilise teams across Australia, coordinate travel and accommodation when required, and build strong relationships to meet changing workforce

Qualifications

• Experience coordinating people, rosters, schedules or complex administrative tasks.
• Strong organisational and time management skills with attention to detail.
• Ability to build relationships with a diverse workforce.
• Ability to manage competing priorities and meet deadlines.
• Proactive problem solving and the confidence to think outside the box.
• Sound Microsoft Office skills and confidence working with workforce and business systems.

Responsibilities

• Engaging with our casual workforce to understand availability and build strong relationships.
• Coordinating workforce availability, rosters and shift allocations across your allocated regions.
• Managing the rostering process from identifying availability through to closing out allocated shifts.
• Mobilising casual team members across Australia, including coordinating travel and accommodation.
• Finding creative solutions to meet changing workforce requirements and fill vacancies.

Skills

Organisational skills

Time management

Interpersonal skills

Relationship building

Prioritisation

Problem solving

Workforce coordination

Roster management

Tools

Microsoft Office

Job description

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Flexible benefits to support your wellbeing and lifestyle
• Opportunities to grow your skills and develop your career
• A supportive team environment with trusted leaders
• Meaningful work supporting the delivery of Defence health services
• The opportunity to make a difference to our customers and workforce

Make an impact at Serco

As an Operations Coordinator – Contingent Workforce, you’ll support our casual workforce across the regions, helping ensure we have the right people available and rostered to meet workforce needs. Working closely with the Contingent Workforce Specialist and wider operations team, you’ll engage with our casual workforce, coordinate availability, allocate shifts and close out the rostering process. You’ll also help mobilise people across Australia, coordinating travel and accommodation when required, while building strong and trusted relationships with our workforce.

Operations Coordinator in the Contingent Workforce team, you’ll make a positive impact by:

• Engaging with our casual workforce to understand availability and build strong relationships.
• Coordinating workforce availability, rosters and shift allocations across your allocated regions.
• Managing the rostering process from identifying availability through to closing out allocated shifts.
• Mobilising casual team members across Australia, including coordinating travel and accommodation.
• Finding creative solutions to meet changing workforce requirements and fill vacancies.

Serco is a place for you

You could be a great fit if you have:

• Strong organisational and time management skills, with excellent attention to detail.
• Experience coordinating people, rosters, schedules or complex administrative tasks.
• Strong interpersonal skills and the ability to build relationships with a diverse workforce.
• The ability to manage competing priorities and meet deadlines while maintaining quality.
• A proactive approach to problem solving, with the confidence to think outside the box.
• Sound Microsoft Office skills and confidence working with workforce and business systems.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.