Regional IT Service Delivery Manager

Leidos LLC; Alice Springs; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Health and Wellness programs

Income Protection

Paid Leave and Retirement

Job summary

Leidos is seeking a Regional Service Delivery Manager in the Alice Springs area to lead Tier 2 hardware engineering service delivery across multiple locations. The role requires active TS/SCI with Polygraph and a proven track record in managing 24x7 mission-critical operations.

You will recruit, mentor, and retain a skilled workforce while driving continuous service improvement and ensuring high-quality customer support.

Qualifications

• Active TS/SCI with Polygraph security clearance.
• Bachelor's degree and 5+ years of relevant experience, Master's with 3+ years, or 8+ years equivalent.
• 6+ years leading or supervising technical teams, projects, or operational support orgs.
• Experience supporting operations in a 24x7 mission-critical environment.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Lead Tier 2 hardware engineering service delivery across multiple OCONUS locations.
• Oversee the Tier 2 hardware support team providing 24x7 operations and maintenance for mission-critical systems.
• Manage maintenance team activities, assign work, define responsibilities, and delegate authority.
• Maintain strong communication with customers, stakeholders, and ecosystem service providers.
• Ensure maintenance policies, procedures, and standards are established and followed.

Skills

Leadership

Team management

Stakeholder collaboration

Communication skills

Problem solving

Customer focus

Education

Bachelor's degree

Master's degree

Tools

24x7 operations support

Job description

The National Solutions Business Area at Leidos currently has an opening for a Regional Service Delivery Manager to support a client's mission in a challenging and dynamic environment located in the Alice Springs, Australia area. This position requires an active TS/SCI with Polygraph. The Regional Service Delivery Manager is responsible for leading Tier 2 hardware engineering service delivery across multiple OCONUS customer locations, ensuring high-quality operational support while fostering collaboration, continuous improvement, and team development.

Primary Responsibilities:

• Lead Tier 2 hardware engineering service delivery across multiple OCONUS customer locations.
• Oversee the Tier 2 hardware support team responsible for providing 24x7 operations and maintenance support for mission-critical systems.
• Manage all aspects of the maintenance team, including assigning work, defining responsibilities, and delegating appropriate levels of authority.
• Build and maintain strong communication and collaboration with customers, stakeholders, and other ecosystem service providers.
• Ensure maintenance policies, procedures, and operational standards are established, documented, and consistently followed.
• Plan, coordinate, and deconflict staffing requirements to ensure uninterrupted operational support.
• Recruit, develop, mentor, and retain a highly skilled workforce while strengthening technical capabilities across the team.
• Champion Continuous Service Improvement (CSI) initiatives to enhance operational efficiency, service quality, and customer satisfaction.
• Foster an inclusive, collaborative culture that values diverse perspectives and supports sustained organizational growth.
• Serve as the primary escalation point for customer service inquiries and operational issues.
• Analyze customer issues and coordinate appropriate corrective actions, including repair, replacement, or field service activities.
• Prepare and deliver status updates, operational briefings, and performance reports to customers and leadership as required.

Basic Qualifications:

• Active TS/SCI with Polygraph security clearance.
• Bachelor's degree and 5+ years of relevant experience, Master's degree with 3+ years of relevant experience, or 8+ years equivalent work experience.
• 6+ years of experience leading or supervising technical teams, projects, or operational support organizations.
• Experience supporting operations in a 24x7 mission-critical environment.
• Demonstrated ability to solve complex technical and operational problems requiring creativity, sound judgment, and innovation.
• Experience leading teams with diverse technical skill sets.
• Experience managing hardware and software maintenance activities.
• Experience preparing and delivering briefings to customers, leadership, and other stakeholders.
• Excellent interpersonal, written, and verbal communication skills.
• Strong collaboration skills with the ability to work effectively with customers, teammates, subcontractors, and other partners.
• Ability to thrive in a fast-paced, customer-focused environment.

Preferred Qualifications:

• Familiarity with site and customer processes
• Familiarity with national systems missions and concepts
• Continuous service improvement or process improvement experience
• #NSBA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.