Incident Shift Lead (Incident Management)

Leidos Australia; Canberra; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Life Days program (up to 12 extra days

Family friendly workplace

Job summary

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. The Enterprise Operations Centre Shift Leader role at the Defence Network Operations Centre in Canberra requires leading the on-shift team, owning incident management, and ensuring 24/7 operations with ITIL-aligned practices.

You will coordinate across teams, produce quality shift reports, and mentor colleagues while driving continual service improvement and stability for critical

Qualifications

• Experience in IT operations, NOC/SOC or service desk with after-hours/shift work.
• Proven ability to lead or coordinate teams and manage major incidents to resolution.
• Knowledge of incident, problem and change management (ITIL-aligned).
• Experience with monitoring tools and operational tasks such as backups/restores.
• Excellent communication and stakeholder management under pressure.

Responsibilities

• Lead the EOC team on a 12-hour rotating shift, ensuring high-quality monitoring and incident tasks.
• Provide after-hours environmental monitoring and escalate events to maintain service continuity.
• Own end-to-end management of high-priority incidents, including triage and post-incident reporting.
• Oversee routine tasks and service requests within SLAs and produce shift reports.
• Coach team members and drive continual service improvement through proactive actions.

Skills

IT operations

NOC/SOC

Incident management

ITIL processes

Monitoring tools

Backups/restores

Communication

Shift leadership

Job description

Description

• Accrue up to an extra 12 days of leave per year through our Life Days program.
• Work with world leading technology business at the forefront of innovation.
• We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role And Responsibilities

The Digital Modernisation (DDM) Service Management team at Leidos Australia has an opening for an Enterprise Operations Centre Shift Leader to work at our Defence Network Operations Centre (DNOC) in Canberra, ACT. Operating on a rotating 12-hour shift roster, the Enterprise Operations Centre (EOC) delivers around-the-clock, after-hours monitoring and incident management that keeps critical environments stable and available. As Shift Leader you will lead the team on shift, own the quality and timeliness of all work completed during your rotation, and set the standard and culture for your shift.

Key Responsibilities

• Lead and coordinate the EOC team across a 12-hour rotating shift roster, ensuring all monitoring, incident management and operational tasks are delivered to a high standard in line with policies and procedures, including setting the culture, standards and ITIL-aligned ways of working.
• Provide after-hours environmental monitoring, proactively identifying, responding to and escalating events to maintain stability, availability and continuity of services.
• Own end-to-end management of high-priority (P1/P2) incidents, including triage, technical coordination, stakeholder communication, escalation, decision-making as the senior on shift, and post-incident reporting.
• Oversee and ensure timely, accurate completion of routine operational tasks and service requests (e.g. file restores, mailbox restores) within agreed SLAs.
• Produce and maintain high-quality shift reports, handover documentation and incident records, ensuring continuity across shifts and clear audit trails.
• Coach and support team members while driving continual service improvement by identifying recurring issues, reinforcing process adherence and recommending preventative actions.

About You And What You'll Bring

• Demonstrated experience in an IT operations, network/security operations centre (NOC/SOC) or service desk environment, including after-hours / shift-based work.
• Proven experience leading or coordinating teams and/or managing major / high-priority incidents through to resolution.
• Strong working knowledge of incident, problem and change management processes (ITIL-aligned).
• Experience with monitoring tools and operational tasks such as backups and restores (file and mailbox restores).
• Excellent communication, decision-making and stakeholder-management skills, with the ability to remain calm and lead under pressure.
• Willingness and availability to work a rotating 12-hour shift roster, including nights, weekends and public holidays.

Desirable

• ITIL certification.
• Prior experience working in a Defence or other secure / regulated environment.

This role does require the successful applicant to be an Australian Citizen and hold an NV-2 security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - virtual / face to face interview & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [e-mail] if you’d like to discuss any additional support during your application or throughout the recruitment process.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.