Regional Defence Technician

Telstra; Darwin; Sur place; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Learning programs access

Purchased annual leave

Additional Telstra day off

30% Telstra discount

Equipment provided

Résumé du poste

Telstra is hiring a Regional Defence Technician in Australia to operate on-site at customer locations, handling end-to-end activation and assurance tasks across ICT environments. You will manage incidents, service requests, and project tasks, with emphasis on security and documentation, in a dynamic defense-focused setting.

The role requires NV1 clearance, solid vendor coordination, and strong MS Office proficiency.

Qualifications

• NV1 AGSVA security clearance is required.
• Strong customer management skills are essential.
• Knowledge of data networks such as Juniper.
• Experience with voice technology IP and analogue SFB.
• Experience with passive ICT copper and fibre.
• Proficiency in Microsoft Project and Office tools (Word, Excel, PowerPoint, Visio).
• Excellent communication and presentation skills.
• Negotiation skills are important.
• Program management experience is desirable.
• Broad knowledge of commercial, technical and legal issues is desirable.
• Construction project management exposure is desirable.

Responsabilités

• Proactively support the regional defence team and address issues and opportunities.
• Work on the customer ICT environment including Juniper network, wireless, Skype for Business, video conferencing, and passive infrastructure.
• Manage workload in the service management tool to meet SLAs.
• Resolve incidents and deliver service requests within SLAs.
• Update documentation during changes to maintain ICT environment accuracy.
• Maintain security of the ICT environment and provide weekly reporting to the Delivery Manager.
• Contribute to technical or Procedural documentation.

Connaissances

NV1 AGSVA clearance

Customer management

Juniper networks

IP voice technology

Passive ICT copper & fibre

MS Project/Office

Communication & presentation

Negotiation

Program management (desirable)

Commercial/technical & legal awareness

Construction project exposure (desir.)

Outils

MS Project

Word/Excel/PowerPoint

Visio

Description du poste

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About The Role

As a Regional Defence Technician, you will work without immediate supervision or direction, undertake the full range of challenging end to end advanced activation and assurance functions, aligned to our current and future technology products and services. In addition, you will be tasked with Operating at the customers site to action incidents, service requests, and project tasks for information on the customers ICT environment.

Your key responsibilities and major tasks include, but are not limited to:

• Proactive looking for opportunities to support regional defence team, actively seek and support the regional team, with issues and opportunities.
• Working on the customers ICT environment that includes Defence's Juniper ICT network, wireless technology, Skype of business voice, Video conferencing and passive infrastructure (Fibre and copper).
• Managing workload within the customers services management tool to meet SLA's
• Working individually or with other teams to resolve incidents within SLA's.
• Working individually or with other teams to deliver service requests that meet the customers' requirements within SLA's.
• Updating documentation during changes such as cable solve or MDF record books to maintain accuracy of the ICT environment.
• Maintain and report the security of the ICT environment.
• Provide weekly reporting or escalation to the Delivery Manager.
• Provide input into and maintain technical and or Procedural documentation.

About You

To hit the ground running we are looking for individuals who can confidently demonstrate the following:

• Hold a minimum of NV1 AGSVA security clearance
• High degree of customer management skills
• Knowledge on Data networks such as Juniper.
• Experience in voice technology IP and analogue SFB.
• Experience with passive ICT copper and fibre.
• Highly skilled in Microsoft Project, Word, Excel, PowerPoint, Visio.
• Expert communication and presentation skills
• Excellent negotiation skills
• Proven ability to manage conflicting demands
• Experience acting in a Program Manager capacity (desirable)
• Broad knowledge of commercial, technical & legal issues (desirable)
• Construction industry exposure through project management (desirable)

Please note all candidates must be Australian Citizens and hold a minimum of NV1 AGSVA security clearance to be considered. This role will require you to hold and maintain a Negative Vetting 2 (NV2) security clearance.

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