Regional Defence Technician

telstra; Darwin; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Performance-related pay

Access to learning programs

Global presence

Purchased annual leave

Telstra day off

Discount on Telstra products

Toolkit provided (laptop + mobile)

Job summary

Telstra is seeking a Regional Defence Technician to perform end-to-end activation and assurance across ICT environments. The role requires operating on customer sites to address incidents, service requests, and project tasks within defined SLAs.

You will work with Juniper networks, voice tech, fibre and copper infrastructure, and contribute to documentation, reporting and security posture. Australian citizenship and NV1 clearance are mandatory.

Qualifications

• Hold a minimum NV1 AGSVA security clearance and be eligible for NV2.
• Strong customer management skills with the ability to prioritise tasks.
• Knowledge of Juniper data networks and voice technologies is desirable.
• Experience acting in a Program Manager capacity is a plus.

Responsibilities

• Deliver end-to-end activation and assurance functions with minimal supervision.
• Operate on customer sites to action incidents, requests and project tasks.
• Manage workloads in service management tools to meet SLAs.
• Update technical and procedural documentation and maintain ICT security.
• Provide weekly reporting or escalation to the Delivery Manager.

Skills

Customer management

Security clearance NV1

Program management experience

Strong communication

Negotiation skills

Presentation skills

Tools

Microsoft Project

Microsoft Word

Microsoft Excel

PowerPoint

Visio

Job description

Employment Type Permanent

Closing Date 10 Nov 2026 11:59pm

Job Title Regional Defence Technician

Job Summary

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About the role

As a Regional Defence Technician , you will work without immediate supervision or direction, undertake the full range of challenging end to end advanced activation and assurance functions, aligned to our current and future technology products and services. In addition, you will be tasked with Operating at the customers site to action incidents, service requests, and project tasks for information on the customers ICT environment.

Your key responsibilities and major tasks include, but are not limited to:

• Proactive looking for opportunities to support regional defence team, actively seek and support the regional team, with issues and opportunities.
• Working on the customers ICT environment that includes Defence's Juniper ICT network, wireless technology, Skype of business voice, Video conferencing and passive infrastructure (Fibre and copper).
• Managing workload within the customers services management tool to meet SLA's
• Working individually or with other teams to resolve incidents within SLA's.
• Working individually or with other teams to deliver service requests that meet the customers' requirements within SLA's.
• Updating documentation during changes such as cable solve or MDF record books to maintain accuracy of the ICT environment.
• Maintain and report the security of the ICT environment.
• Provide weekly reporting or escalation to the Delivery Manager.
• Provide input into and maintain technical and or Procedural documentation.

About You

To hit the ground running we are looking for individuals who can confidently demonstrate the following:

• Hold a minimum of NV1 AGSVA security clearance
• High degree of customer management skills
• Knowledge on Data networks such as Juniper.
• Experience in voice technology IP and analogue SFB.
• Experience with passive ICT copper and fibre.
• Highly skilled in Microsoft Project, Word, Excel, PowerPoint, Visio.
• Expert communication and presentation skills
• Excellent negotiation skills
• Proven ability to manage conflicting demands
• Experience acting in a Program Manager capacity (desirable)
• Broad knowledge of commercial, technical & legal issues (desirable)
• Construction industry exposure through project management (desirable)

Please note all candidates must be Australian Citizens and hold a minimum of NV1 AGSVA security clearance to be considered. This role will require you to hold and maintain a Negative Vetting 2 (NV2) security clearance.

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