Regional Aerospace Customer Support & Account Manager

Leonardo Australia; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Free on-site parking

Great work life balance

EAP services

Career development opportunities

Job summary

Leonardo Australia is seeking a Customer Support Account Manager based in Sydney to manage end-to-end customer support contracts for helicopter operators across Oceania. You will serve as the Customer Representative and Internal Stakeholder, coordinating across functions to optimise fleet availability, supply chain delivery, and technical responsiveness.

The role requires a background in engineering, aviation, or technical account management, plus 3+ years in customer support or related fields.

Qualifications

• Bachelor’s degree in Engineering, Business Management, or a related discipline.
• 3+ years in customer support, account management, or engineering environments; aviation sector preferred.
• Ability to obtain Australian Security Clearance and National Police History Check.

Responsibilities

• Act as the primary day-to-day contact for customer maintenance teams and management staff.
• Propose customised service solutions (Service Plans, Spare Parts Packages, BOA Contracts, R&O Plans).
• Conduct periodic on-site visits with Technical Representatives to review service performance.
• Collaborate with the Training Academy to recommend specialised training programs for customer staff.
• Resolve statements of account disputes and assist finance with timely settlements.
• Gather market intelligence and benchmark competitor offerings to expand regional support products.

Skills

Power BI

SAP CRM

MS Office

Relationship management

Negotiation

Education

Bachelor’s degree in Engineering/Business

Master’s degree preferred

Tools

Power BI

SAP CRM

Job description

Leonardo Australia is seeking a Customer Support Account Manager based in Sydney to manage end-to-end customer support contracts for helicopter operators across Oceania. You will serve as the Customer Representative and Internal Stakeholder, coordinating across functions to optimise fleet availability, supply chain delivery, and technical responsiveness.

The role requires a background in engineering, aviation, or technical account management, plus 3+ years in customer support or related fields.