Member Engagement Specialist

Access Community Services; Sydney; Hybrid; AUD 70,000 - 90,000; Part time

Benefits offered by this job

Salary packaging options to receive up

Flexible working arrangement (home &/o

In-house training and development

Wellbeing programs

Job summary

Settlement Services International (SSI Group) is a community-based organisation supporting newcomers and Australians to achieve their full potential. The role focuses on driving engagement across SSI’s network of member organisations, elevating member roles, and promoting SSI’s advocacy and public relations initiatives.

You will work across Stakeholder Relations, Government Relations, Research & Policy and Communications teams, coordinating events, education workshops, webinars and membership

Qualifications

• Background in marketing communication and content development
• Ability to identify emerging issues and opportunities
• High level interpersonal skills
• Ability to set priorities, plan work programs, meet deadlines
• Good problem-solving skills
• Excellent written and verbal communication skills
• Strong customer service orientation
• Team player with a willingness to work autonomously

Responsibilities

• Provide relationship management to SSI Members and stakeholders
• Build trusted relationships to position SSI for the future
• Collaborate with Government Relations and Policy teams on joint opportunities
• Engage in events and networking to raise SSI's profile and objectives
• Capacity building, PR and event support
• Support communications with members including updates and queries
• Coordinate member-focused activities and professional development initiatives
• Develop and deliver member-focused education workshops, webinars, events and conferences
• Work with Internal Communications to raise profile of members and their role
• Manage Member relations meetings and governance documentation
• Assist with administrative tasks including reporting and distributions
• Attend meetings and functions as delegated

Skills

Marketing communications

Stakeholder engagement

Relationship management

Interpersonal skills

Written communication

Time management

Problem solving

Job description

Do you want to work with a leading purpose driven, community-based organisation?

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

Working three days a week, this role reports to and works closely with the Group Head of Advocacy, Research and Communications. This role is responsible for driving impactful engagement across SSI’s network of member organisations (Industry Representatives).

It has broad impact and requires capabilities across relationship management, stakeholder engagement, writing and presentation skills, influencing skills and external promotion. You will enhance and drive the profile and reputation of SSI through relationship building, agile advocacy and thought leadership, seeking opportunities for co-promotion of activities, events and initiatives.

This role will work across operational functions including the Stakeholder Relations, Government Relations, Research & Policy and Program/Service Delivery teams as well as liaise with members of the Corporate Affairs, Marketing and Communication team including media, events and digital marketing.

SSI has a number of member organisations that we work closely with to deliver programs. This role is to work closely with them to ensure that their roles within SSI are elevated and recognised internally and externally. The tasks within the role are many but an overview of the three main areas are:

• Providing relationship management to SSI Members and agreed community sector stakeholders
• Build trusted relationships with stakeholders to position SSI for the future
• Work with SSI’s Government Relations team and the Policy team to develop joint government relations and advocacy opportunities between SSI and its members.
• Engage in events and networking opportunities, including but not limited to the sector in which we all work, to raise awareness of the overarching goals and objectives of the SSI Group.
• Capacity Building, Public Relations & Event support
• Support communications with SSI’s members, including project updates, membership queries, and networking sessions
• Implement the member strategy including coordination of professional development initiatives such as media skills training, government relations skills training and social and PR skills training and work with relevant teams in the Corporate Affairs, Marketing and Communication department to ensure timely delivery of activities
• Develop, plan and deliver member-focused activities including education workshops, webinars, events, conferences and social functions
• Work with SSI's Internal Communications Specialist to raise the profile of SSI’s members, their purpose, origin and their role in the formation of SSI
• Managing Member relations meetings
• Coordinate and manage member meetings to ensure appropriate governance with all documentation being accurate and distributed appropriately
• Assist with administration where required, including reporting and distribution lists.
• Attend meetings and functions as delegated

Essential Criteria

• A background in marketing communication and content development
• Ability to identify emerging issues, opportunities, to show initiative
• High level interpersonal skills.
• Ability to set priorities, plan work programs, meet deadlines and manage time effectively
• Good problem-solving skills
• Effective organisational and planning skills
• Excellent written and verbal communication skills
• Strong customer service orientation
• Team player with a willingness to work autonomously

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Applications close Monday 26 Feb 2023

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks.

Should you require adjustments please email us at ***************** or call Dolly on ************

Aboriginal and Torres Strait Islander viewers are warned that the following video may contain images and footage of deceased persons, viewer discretion advised