Redress Case Worker - Trauma-Informed Indigenous Support

Remote Area Aboriginal and Torres Strait Islander Corporation; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per ann

Job summary

Remote Area Aboriginal and Torres Strait Islander Corporation (RAATSIC) – Cairns QLD is seeking a Redress Case Worker to provide trauma-informed case management and advocacy for Aboriginal and Torres Strait Islander people engaging with the National Redress Scheme. You will empower clients, assist with applications and coordinate referrals in a culturally safe, person-centred setting.

The role focuses on building healing and access to justice through strength-based support, documentation, and

Qualifications

• Demonstrated experience in case management, advocacy or support services within the community services sector.
• Knowledge of trauma-informed practice and experience supporting people impacted by complex trauma.
• Strong understanding of culturally safe and person-centred practice.
• Excellent communication, engagement and relationship-building skills.
• Ability to travel as required in the course of duties.

Responsibilities

• Provide culturally safe, client-centred case management and support services to individuals engaging with the National Redress Scheme.
• Assist clients to understand the redress process and complete applications and supporting documentation.
• Deliver trauma-informed, strengths-based support tailored to each client’s circumstances, goals and needs.
• Undertake assessments and develop support plans that promote healing, wellbeing and positive outcomes.
• Advocate on behalf of clients and facilitate referrals to internal and external support services, including counselling, legal and wellbeing services.
• Develop and maintain strong working relationships with community members, service providers and key stakeholders.
• Maintain accurate client records, case notes and reporting requirements in accordance with legislative and organisational standards.
• Participate in community engagement and outreach activities to increase awareness of redress support services.
• Contribute to continuous improvement, quality assurance and a collaborative team environment.
• Promote the rights, dignity and self-determination of Aboriginal and Torres Strait Islander peoples.

Skills

Case management

Advocacy

Trauma-informed practice

Culturally safe practice

Communication

Time management

Education

Qualifications in Community Services/Human Services/Social Work or related field

Job description

Remote Area Aboriginal and Torres Strait Islander Corporation (RAATSIC) – Cairns QLD is seeking a Redress Case Worker to provide trauma-informed case management and advocacy for Aboriginal and Torres Strait Islander people engaging with the National Redress Scheme. You will empower clients, assist with applications and coordinate referrals in a culturally safe, person-centred setting.

The role focuses on building healing and access to justice through strength-based support, documentation, and