Reddy Express Thornleigh - Assistant Manager

OTR; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Reddy Express is seeking an Assistant Manager to support daily store operations and lead a team in a fast-paced retail environment. The role emphasizes strong customer service, staff development, and adherence to health and safety policies.

The successful candidate will have leadership experience in retail or hospitality, excellent communication skills, and a proactive approach to rostering, training, and stock management. This on-site position offers growth opportunities within the OTR Group.

Qualifications

• Experience leading teams in retail or hospitality environments.
• Excellent communication and interpersonal skills.
• Passion for delivering exceptional customer service and coaching others.
• Ability to adapt to changing conditions and demand.
• Strong attention to detail and accuracy in tasks.
• Proven ability to work well with colleagues and foster teamwork.

Responsibilities

• Assist with day-to-day store operations.
• Provide excellent customer service and staff training.
• Roster staff and manage stock levels.
• Prepare reports and monitor health and safety policies.

Skills

Leadership experience

Customer service

Team training

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express – Assistant Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.