Reddy Express Ourimbah - Customer Service Representative

OTR; Gosford; On-site; AUD 32,000 - 37,000; Full time

Job summary

Reddy Express, a division of OTR Group and part of the Viva Energy Retail Australia network, is seeking a Customer Service Representative. You will focus on delivering great guest experiences, keep the store clean and stocked, and create a welcoming environment for all Customers.

This fast-paced role requires multitasking, standing for long periods, and readiness to work overnight shifts with flexibility for weekends.

Qualifications

• Experience in customer service is preferred.
• Able to stand for long periods and assist with light lifting.
• Willingness to learn product range and promotions.

Responsibilities

• Provide outstanding customer service to guests.
• Keep store clean, stocked, and welcoming at all times.
• Assist with product promotion and store merchandising.
• Be flexible to cover overnight shifts and weekend hours.

Skills

Customer service

Team player

Flexible hours

Willing to learn

Job description

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

We are looking for someone to support us with OVERNIGHT shifts.

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.