Reddy Express Orange - Customer Service Representative

OTR; Orange City Council; On-site; AUD 28,000 - 34,000; Full time

Job summary

OTR Group is seeking a Customer Service Representative for Reddy Express to deliver excellent guest experiences at a fast-paced retail location. The role emphasizes maintaining a clean, stocked and welcoming store environment and providing friendly, efficient service.

The successful candidate will be comfortable working both independently and as part of a team, with availability to work flexible hours, including weekends and various shifts. Experience in customer-facing roles is preferred.

Qualifications

• Strong customer service focus.
• Able to work independently and as part of a team.
• Willing to work flexible hours, including late nights, early mornings and weekends.
• Able to stand for long periods and perform moderate to heavy lifting if required.

Responsibilities

• Provide outstanding customer experiences.
• Keep the store clean, stocked and welcoming for guests.
• Multi-task effectively in a fast-paced environment and manage time efficiently.

Skills

Customer service

Team player

Flexible hours

Time management

Job description

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.