Reddy Express Mango Hill - Customer Service Representative

OTR; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Job summary

OTR Group in Australia is hiring a Customer Service Representative to deliver exceptional service and keep the store clean, stocked and inviting for guests. You will thrive in a fast-paced setting, managing multiple tasks while staying attentive to customers and promotions.

The role requires flexibility to work varied shifts, including late nights, early mornings and weekends. A police clearance and Australian working rights are part of the pre-employment requirements.

Qualifications

• Provide outstanding customer service.
• Comfortable working alone as well as in a team.
• Able to stand for long periods and perform moderate to heavy lifting; enjoy flexible hours.

Responsibilities

• Provide great customer experiences and ensure the store is clean, stocked and welcoming for Guests.
• Handle multiple tasks in a fast-paced environment and manage time effectively.

Skills

Customer service excellence

Teamwork

Time management

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.