Reddy Express Eastern Creek - Customer Service Representative

OTR; Sydney; On-site; AUD 42,000 - 54,000; Full time

Job summary

Reddy Express is seeking a Customer Service Representative to deliver outstanding service, greet guests, and help keep the store welcoming and well stocked. You will handle inquiries, process transactions, and support daily store operations in a fast-paced environment.

You should be comfortable working solo or as part of a team, stand for long periods, lift items, and be available for flexible hours including late nights, early mornings and weekends.

Qualifications

• Demonstrate outstanding customer service and guest experience.
• Able to work alone or in a team.
• Ability to stand for long periods and perform moderate to heavy lifting.
• Willingness to learn and promote products and specials.
• Ability to work flexible hours including late nights, early mornings and weekends.

Responsibilities

• Provide excellent customer service and handle guest inquiries.
• Keep the store clean, stocked, and welcoming for guests.
• Assist with daily store operations in a fast-paced environment.

Skills

Outstanding customer service

Teamwork and独 individual work

Stamina for standing and lifting

Flexible hours including weekends

Product knowledge promotion

Job description

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.