Reddy Express Faulconbridge - Customer Service Representative

OTR; Faulconbridge; On-site; AUD 48,000 - 58,000; Full time

Job summary

OTR Group's Reddy Express division is seeking a Customer Service Representative to ensure guests have a positive experience while maintaining a clean, welcoming store environment. You will assist customers, promote products and specials, and handle inquiries in a fast-paced setting.

This role suits someone who thrives in retail, can work flexible hours including late nights and weekends, and can stand for long periods. Australian working rights and a police clearance may be required.

Qualifications

• Deliver outstanding customer service to guests.
• Work well both independently and as part of a team.
• Able to stand for long periods and handle moderate lifting.
• Flexible hours including nights, weekends, and holidays.

Responsibilities

• Provide great customer experiences and answer guest inquiries.
• Keep the store clean, stocked and welcoming for guests.
• Multi-task in a fast-paced retail environment and manage time effectively.

Skills

Customer service excellence

Teamwork and independent work

Time management

Physical stamina

Job description

Reddy Express - Customer Service Representative

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.

About You & Your Skills

• You are focused on providing outstanding customer service
• You are comfortable working alone as well as within a team
• You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
• You have the availability to work flexible hours (including late nights, early mornings and weekends)
• Be willing to learn and promote our wide range of products and specials

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.