Recreational Duty Supervisor - Casual

Bayside Council (NSW); Sydney; On-site; AUD 47,000 - 67,000; Part time

Benefits offered by this job

Casual loading applied

Superannuation 12%

Job summary

Bayside Council in Sydney, NSW, Australia is seeking a Recreational Duty Supervisor – Casual to oversee the Arncliffe Youth Centre. You will supervise staff, manage bookings, and ensure safe delivery of programs while delivering exceptional customer service.

The role requires leadership, strong communication, and flexibility across early mornings to late evenings, weekends, and public holidays. A First Aid certificate and NSW Working with Children Check are required.

Qualifications

• Experience supervising and operating sports and recreation centres.
• Experience leading or coordinating staff in a customer service environment.
• Strong customer service, communication, and conflict resolution skills.
• Ability to plan and deliver community and sports programs.
• Proficiency with software in recreation & sports industry.
• Able to undertake manual handling and physical tasks.
• Knowledge of indoorsports such as basketball, netball, volleyball, badminton or pickleball.
• Current First Aid certificate is relevant to the role.
• Valid Working with Children Check (NSW).
• Availability to work flexible hours including evenings, weekends and public holidays.

Responsibilities

• Coordinate and oversee day-to-day operations of the facility, ensuring activities, bookings, programs, competitions and events are delivered safely, efficiently and effectively.
• Supervise and support Recreational Attendants in day-to-day facility operations, promoting accountability and high standards.
• Lead and support staff training, mentoring, and onboarding to ensure consistent service delivery.
• Deliver high standard of customer service and promote positive experience for all patrons.
• Act as primary escalation point for customer enquiries, complaints, incidents and operational issues.
• Implement opening, closing and security procedures to ensure safe day-to-day operation.
• Monitor facility safety and respond to hazards or incidents promptly.
• Flex hours across 5:00am–11:00pm; weekends and nights as required.

Skills

Staff supervision

Customer service

Communication

Program delivery

Education

First Aid certificate

Working with Children Check (NSW)

Tools

Facility management software

Job description

Location : Bayside Council, Sydney, NSW, Australia

Recreational Duty Supervisor – Casual

• Championing safety, service and operational excellence daily
• Inspiring teams to deliver safe, exceptional community experiences
• Shifts span across 7 days a week between 5am to 11pm

Our team

At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

The City Life Directorate delivers personalised and public services to enhance community life, including family, children, aged, leisure and cultural services. The Libraries and Lifestyle unit includes a large library network, young people and sport and recreation teams.

About The Role

The role is responsible for the day-to-day operation of Arncliffe Youth Centre, providing frontline leadership and supervision of staff and patrons while ensuring the safe and efficient delivery of recreational services and programs. We’re looking for someone with initiative and creativity, someone who brings new ideas, strengthens customer experience, and contributes to the ongoing growth of our team and facility. The role will report to and provide direct support to the Centre Coordinator - Arncliffe Youth Centre.

About You

You will be expected to be:

• Coordinate and oversee the day-to-day operations of the facility, ensuring activities, bookings, programs, competitions, and events are delivered safely, efficiently, and effectively.
• Supervise and support Recreational Attendants in the delivery of day-to-day facility operations, promoting accountability, teamwork, and high standards of performance.
• Lead and support staff training, mentoring, and onboarding to ensure consistent service delivery contributing to a positive team culture.
• Deliver a high standard of customer service and promote a positive experience for all patrons in accordance with the customer experience charter.
• Act as the primary escalation point for customer enquiries, complaints, incidents, and operational issues, ensuring timely and appropriate resolution.
• Implement operational, opening, closing, and security procedures to ensure the safe, secure, and efficient day-to-day operation of the facility.
• Monitor and supervise the facility and promote a safe environment, ensuring compliance with venue rules and safety requirements, and respond promptly to hazards, incidents, or behaviours that may place staff or patrons at risk.
• Flexibility to work across the span of hours ranging from 5:00am to 11:00pm, able to work weekends and night shifts

We are looking for someone who has:

• Demonstrated experience in supervising and operating sports and recreation centres.
• Previous experience leading, supervising, or coordinating staff in a customer service environment.
• Strong customer service, communication, and conflict resolution skills.
• Demonstrated ability to proactively plan and deliver community and sports programs that meet community needs
• Proficiency in the use of software applications and technology in the recreation & sports industry.
• Ability to undertake manual handling duties and physical tasks associated with the role.
• Knowledge of indoorsports such as basketball, netball, volleyball, badminton, or pickleball.
• Current First Aid certificate is relevant to the role.
• Valid Working with Children Check (NSW)
• Availability to work flexible hours including evenings, weekends, and public holidays.

Our Benefits And Culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community. Pro-rated:

Closing date: Wednesday 9 September 2026. Applicants may be required to participate in a one way video interview.

Salary Range: From $41.20 ph + 25% casual loading + 12% superannuation.

Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position. Bayside Council is proud to be both an Equal Opportunity Employer and a Child-Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity, feel valued and respected. We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing. All hiring decisions are based solely on individual merit and alignment with requirements of the role. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with our Talent Acquisition team to discuss their needs in confidence.