Recovery‑Oriented Service Leader – Gladstone

Mind Australia Limited; Gladstone Regional; On-site; AUD 110,000 - 140,000; Full time

Job summary

Mind Australia Limited seeks a Service Manager to lead the Adult Step-Up Step-Down service in Gladstone. You will oversee all aspects of service delivery, ensuring recovery-oriented support for people, families and carers, in line with Mind's Model of Recovery Oriented Practice.

This leadership role includes accountability for service performance, budgets, and partnerships with clinical services and community organisations, while coaching a multidisciplinary team within a culturally safe

Qualifications

• Leadership experience in mental health or community services.
• Expertise in trauma-informed, recovery-oriented practice and evidence-based interventions.
• Experience in managing service performance, budgets, reporting, and stakeholder partnerships.

Responsibilities

• Lead and manage high-quality, recovery-oriented services for people, families and carers in line with Mind's Model of Recovery-Oriented Practice.
• Provide leadership, coaching and supervision to Team Leaders and multidisciplinary teams to achieve quality service and performance outcomes.
• Oversee day-to-day service operations, including intake, assessment, recovery planning, staffing, rostering and service requirements.
• Manage service performance, budgets, reporting, contractual obligations and compliance with organisational policies and procedures.
• Build and maintain effective partnerships with clinical services, community organisations, government agencies and other key stakeholders.
• Foster a positive, high-performing culture that values lived experience, continuous improvement, cultural safety and workforce development.

Skills

Leadership experience

Trauma-informed practice

Governance & budgeting

Stakeholder engagement

Education

Tertiary qualifications (min Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or related field

Job description

Mind Australia Limited seeks a Service Manager to lead the Adult Step-Up Step-Down service in Gladstone. You will oversee all aspects of service delivery, ensuring recovery-oriented support for people, families and carers, in line with Mind's Model of Recovery Oriented Practice.

This leadership role includes accountability for service performance, budgets, and partnerships with clinical services and community organisations, while coaching a multidisciplinary team within a culturally safe