Recovery & Housing Practitioner: Client-Led Recovery

Refuge Victoria Inc.; Melbourne; Sur place; AUD 75 000 - 95 000; Plein temps

Avantages offerts par ce poste

Salary Packaging

Superannuation

Accrued Day Off

Flexible hours

Résumé du poste

Refuge Victoria in Melbourne seeks a Recovery and Housing Practitioner to support victim survivors through an 18–24 month recovery journey, from crisis accommodation into safe, sustainable housing and longer-term recovery.

Reporting to the Looking Ahead Team Leader, you will deliver client-led case management across the full journey, coordinating outreach and housing pathways while ensuring safety and empowerment at every stage.

Qualifications

• Minimum of three years' relevant case management experience.
• Experience supporting people affected by family violence, homelessness or complex social needs.
• Meeting Refuge Victoria’s qualification pathways for specialist family violence practice.
• Additional training in family violence, housing, trauma-informed practice would be highly regarded.

Responsabilités

• Provide client-led case management across the Looking Ahead journey.
• Support victim survivors from crisis accommodation into longer-term housing.
• Hold an allocated caseload with up to 24 months of in-reach and outreach support.
• Build collaborative relationships that promote client voice and self-determination.
• Complete MARAM risk assessments, safety plans and ongoing risk reviews.
• Use the Empowerment Star to identify strengths and co-design action plans.
• Coordinate advocacy, referrals and practical support across housing, health, wellbeing, parenting, financial capability, legal, education, employment and community connection.
• Maintain accurate client records and program documentation.
• Plan safe transitions from the program by strengthening community connections and ongoing service relationships.

Connaissances

Case management

Family violence risk assessment

Trauma-informed practice

Client-led recovery

Housing knowledge

Culturally responsive practice

Outreach experience

Communication and collaboration

Organisation and accountability

Formation

Bachelor of Social Work or equivalent

Significant professional experience or related qualification

Experience in housing/homelessness or family violence preferred

Description du poste

Refuge Victoria in Melbourne seeks a Recovery and Housing Practitioner to support victim survivors through an 18–24 month recovery journey, from crisis accommodation into safe, sustainable housing and longer-term recovery.

Reporting to the Looking Ahead Team Leader, you will deliver client-led case management across the full journey, coordinating outreach and housing pathways while ensuring safety and empowerment at every stage.