Recovery and Support Advisor

WorkSafe Victoria; Geelong; Hybrid; AUD 125,000 - 128,000; Full time

Job summary

WorkSafe Victoria in Geelong is seeking a Recovery & Support Advisor to help people injured at work progress toward recovery and return-to-work goals. You will work with workers, families and health providers in a multidisciplinary setting, coordinating supports and addressing barriers to support recovery and independence.

The role emphasizes person-centred practice, strong communication and the ability to navigate complex circumstances while maintaining accountability and informed

Qualifications

• Background in case management, rehabilitation, allied health, disability, nursing, social work or related human services field.
• Experience in handling complex cases and sensitive conversations.
• Strong communication, relationship-building and influencing skills.
• Understanding of injury, disability, recovery and contemporary case management practices.

Responsibilities

• Manage a portfolio of people recovering from workplace injury using a person-centred case management approach.
• Develop, implement and review recovery plans aligned to individual goals and scheme requirements.
• Build strong relationships with workers, support networks, healthcare providers and other stakeholders.
• Conduct meetings and visits to understand individual circumstances, identify barriers and support progress.
• Coordinate services and supports that promote recovery, independence, social participation and return-to-work outcomes.
• Monitor progress and take appropriate action to address barriers and support sustainable outcomes.
• Provide guidance on the workers compensation scheme, including roles, responsibilities and available supports.

Job description

• $124,535 per annum + super (*increase to $128,271 in Dec 2026)
• Full-time, fixed-term until 30 June 2027
• Geelong-based with hybrid working (3 days in the office)

About the role

As a Recovery & Support Advisor, you'll work with people recovering from workplace injury, including those experiencing complex circumstances, to help them achieve their recovery, independence and return to work goals.

You’ll work closely with workers, their families, support networks and healthcare providers, while collaborating with colleagues and specialists across WorkSafe as part of a multidisciplinary approach to recovery. Together, you’ll coordinate supports, address barriers and help people progress towards their recovery and return to work goals.

This is a rewarding opportunity to make a meaningful difference while balancing support, accountability and informed decision-making.

Key accountabilities

• Manage a portfolio of people recovering from workplace injury using a person-centred case management approach.
• Develop, implement and review recovery plans aligned to individual goals and scheme requirements.
• Build strong relationships with workers, support networks, healthcare providers and other stakeholders.
• Conduct meetings and visits to understand individual circumstances, identify barriers and support progress.
• Coordinate services and supports that promote recovery, independence, social participation and return-to-work outcomes.
• Monitor progress and take appropriate action to address barriers and support sustainable outcomes.
• Provide guidance on the workers compensation scheme, including roles, responsibilities and available supports.

About you

You may have a background in case management, rehabilitation, allied health, disability, nursing, social work or another related human services field. You're passionate about supporting people through complex circumstances and can confidently navigate competing needs, challenging situations and sensitive conversations. You communicate with confidence, build strong relationships and bring a person-centred approach to your work.

You’ll also bring:

• Experience managing complex cases and supporting people experiencing complex circumstances.
• Excellent communication, relationship-building and influencing skills.
• The ability to manage sensitive situations with professionalism, empathy and sound judgement.
• An understanding of injury, disability, recovery and contemporary case management practices.
• Knowledge of, or the ability to quickly develop an understanding of WorkSafe's operating environment and key stakeholders.
• Qualifications and/or experience in rehabilitation, nursing, allied health, occupational rehabilitation, disability, social services or a related field will be highly regarded.
• Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.
• Preferred candidates must also satisfactorily complete a Nationally Coordinated Criminal History Check and any other pre-employment checks required for the position.

What’s next?

Applications close at 11:00pm Friday 20 November 2026.

For support with a reasonable adjustment request or enquiries please contact Bree Jackson, Talent Acquisition Specialist at ***************@worksafe.vic.gov.au

Please note, shortlisted candidates will be invited to participate in a phone screening and panel interview, providing opportunities to learn more about the role and team throughout the recruitment process.

Due to the volume of applications, individual feedback will only be provided to candidates who progress to interview.

Working with us

At WorkSafe, we’re committed to creating a workplace where people feel safe, supported and valued. We believe everyone should have the opportunity to bring their whole self to work and be recognised for the contribution they make.We welcome applications from people of all backgrounds, experiences and identities. This includes First Nations people, people with disability, people from culturally and linguistically diverse backgrounds and people of all genders and sexualities.

A diverse workforce helps us better understand and support the Victorian community we serve.