Recoveries & Claims Admin Specialist

Capricorn; Western Australia; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

14 weeks inclusive paid parental leave

Two additional days of paid leave

Wellbeing/fitness perks via WHEREFIT &

Training & study assistance

Salary continuance insurance & novated

Job summary

Capricorn is seeking a Recoveries Administration Officer in Australia to support the Recoveries Team by handling recovery administration for a portfolio of low complexity matters, ensuring documentation and activities are completed accurately and on time.

You will enable experienced officers to focus on complex cases, helping maximise recovery income and reduce reliance on external agents while maintaining strong liaison with insurers and third parties.

Qualifications

• Experience in an administrative role, preferably in claims, insurance, accounts receivable, collections or debt recovery.
• Experience using a claims, case-management, debt-recovery or customer relationship management system is desirable.
• Strong administration, organisation and time-management skills, with the ability to manage competing priorities and follow-up dates.

Responsibilities

• Receive recovery referrals and notifications from Claims Officers and complete all associated administrative tasks promptly.
• Create, maintain and update recovery files, including accurate reserves, activities, costs, contact details, documents and file notes.
• Prepare and issue recovery demands, supporting documents, invoices, payment details and follow-up correspondence to third parties, insurers and appointed agents within required timeframes.
• Monitor diary dates, payment arrangements, limitation or escalation dates, outstanding information and service-provider actions.
• Reconcile incoming recovery payments and ensure receipts are correctly recorded and allocated in the claims system.
• Review available claim and recovery documentation to identify missing information and obtain it from internal or external stakeholders.
• Manage a portfolio of low complexity recovery matters from referral through to payment or closure within delegated authority.
• Respond to enquiries, follow through on commitments and elevate delays or service issues appropriately.

Skills

Administrative experience

Claims/insurance experience

Accounts receivable / debt recovery

Microsoft Office (Outlook, Word, Excel

Communication skills

Time-management / organisation

Phone liaison with insurers/third-part

Tools

Claims system

Case-management system

CRM system

Job description

Capricorn is seeking a Recoveries Administration Officer in Australia to support the Recoveries Team by handling recovery administration for a portfolio of low complexity matters, ensuring documentation and activities are completed accurately and on time.

You will enable experienced officers to focus on complex cases, helping maximise recovery income and reduce reliance on external agents while maintaining strong liaison with insurers and third parties.