Debt Recovery Officer

Capricorn; Western Australia; On-site; AUD 70,000 - 95,000; Full time

Job summary

Capricorn is seeking a dysregulated, high‑pressure debt collections professional to support late-stage recovery efforts in its Australian operations. The role focuses on maximising recovery rates from existing doubtful and written-off debts using a range of tools and external agencies.

You will work in a busy environment requiring flexibility, accuracy, and strong communication with internal teams and external partners.

Qualifications

• Sound communication skills both written and verbal.
• MS Office software proficiency expected.
• Knowledge of debt recovery processes in commercial and consumer credit.
• Knowledge of bankruptcy/liquidation/court procedures (desirable).
• Understand impact and consequences of risk assessment outcomes (desirable).
• Minimum 2 years’ experience in a similar or administrative professional role (desirable).
• Knowledge of Equifax property and credit searches (desirable).

Responsibilities

• Execute late-stage collection recovery strategies using appropriate resources.
• Liaise with external legal representatives and debt collection agents; issue instructions on caveats and legal actions.
• Identify and resolve discrepancies through to resolution.
• Analyze legal costs, debtors' assets and liabilities to assess recoverability versus loss.
• Manage payment of legal costs charged to Member accounts.
• Organise and manage repossessions of equipment and discharge of security.

Skills

Communication skills

MS Office

Debt recovery processes

Bankruptcy / liquidation procedures

Risk assessment impact

Experience in similar role

Equifax searches

Job description

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

This position is primarily responsible in assisting with the collection of the late-stage collections debtors ledger. The purpose of this position is to maximise recovery rates against existing doubtful and written off debts by utilising and measuring effectiveness of a suite of debt recovery tools, strategies and external agencies. This role requires the incumbent to remain flexible within a very busy and high-pressure environment.

What you'll do

• Execute the late-stage collection recovery strategies by utilizing appropriate resources and recording success.
• Liaise with external legal representatives and debt collection agents to issue instructions on caveats, legal action, track progress of recovery, provide additional information and respond to queries.
• Responsible for identifying and dealing with discrepancies through to resolution.
• Analyse legal costs, debtors' assets & liabilities to assess prospect of recoverability versus loss in order to maintain appropriate financial ratios and commercial outcomes.
• Manage the payment of legal costs and on charge to Member accounts.
• Organise, manage repossessions of equipment and discharge of security.

What you’ll bring

• Sound communication skills both written and verbal.
• Intermediate skill in the use of MS Office Software Suite.
• Knowledge of debt recovery processes within both commercial and consumer credit.
• Knowledge of bankruptcy/liquidation/court procedures/legal system and related matters (desirable).
• Understand impact and consequences of the risk assessment outcome (desirable)
• Minimum 2 years’ experience in a similar role or administrative role within a professional environment is desirable.
• Knowledge of Equifax property and credit searches (desirable)

A little on life at Capricorn

At Capricorn, we’re committed to creating an environment where our people can thrive, both professionally and personally. That’s why we’ve built a range of benefits that support wellbeing, development and important moments in life, helping our people do their best work while balancing what matters most to them.

Our benefits include:

• 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support for parents and caregivers.
• Two additional days of paid leave to support moments that matter to you.
• Wellbeing, fitness and lifestyle perks through WHEREFIT and Perkbox.
• Learning and development opportunities, including training and study assistance for eligible Team Members.
• Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.